The Island Hotel - Adults Only -

I was waiting more from the hotel… I don’t think the pictures shows exactly what the hotel offer… specially the pools… Me and my boyfriend had a very bad situation. We went to a tour in Santorini and the Ferry boat was late on the way back. Our guide called the hotel asking for a late dinner for us and the hotel said they would provide. When we reached in the hotel we saw that they put our food ON THE FLOOR, close to the room door. I made a mistake (I assume) I wanted hang out that thing saying “ make up my room” but I choose the wrong side and put there “ do not disturb “ But if our guide called the hotel saying that we were in Santorini of course they could go into the room to put our food in the fridge or keep in at the bar… I went down and talked to a guy in the repception showed him the picture I attached here and he answered me that was my mistake putting the “do not disturb” at the door and he could do nothing for us, we should eat that food that was on the floor 😱😡. No excuses for this… On the day after I talked to the manager and she apologized and gave us a voucher for the lunch. We apologized but I will never forget this situation…

Really good wellness instructor Unpleasant woman on entrance to dining room for breakfast and dinner. Queues to get into the restaurant even though lots of tables were available. Not allowed to keep your restaurant purchased wine for a second night. Really good Pilates, stretching and yoga. But all the classes were in the morning, one after the other. How can a person attend these and have breakfast. So frustrating. The main pool was great until 13:30. But then the DJ started up. As far as I could tell he was the only person enjoying the bizarre selection of music. It would have suited me better to have no DJ!

We had a wonderful stay at The Island Hotel in Crete. The atmosphere was peaceful, and everything was exceptionally clean. It was the perfect spot for a relaxing getaway, and we loved every moment. Highly recommended!

Staff incredibly helpful and friendly, fun nights at the hotel bar with dj in the evenings, stunning sunsets on the beach, having a room with a pool was an amazing bonus! Didn’t really leave the hotel much as it had so much for a short, relaxing break

The resort is nice overall but the rooms are small and bathrooms very small. Our bathroom had mold near the ceiling. While the staff was overall nice, the manager Eva was the worst person we've met, and so was the front desk clerk Maria - no compassion for people whatsoever. We paid for a room with pool, but received one with the balcony facing a wall, and when asked for another room, their excuse was that there are full - we were there in September. Not worth the money we paid for. The manager Eva and the receptionist Maria need extensive training as how to treat people regardlesss of where their origin,

The GDM Island Stay for 10 nights, August 2024 Our stay in 303 Cool Room with Private Pool & Sea View The Good: HOUSEKEEPING services were impeccable, looked after by a lovely lady who interpreted our broken Greek Ianguage with guile. I encourage people to always tip them, a hard days work with generally a wage not commensurate with effort. THE BAD: The MAIN POOL music is club genre from the resident DJ, who clearly likes to increase the bass on the tracks, I often wondered if they were practicing sets before auditioning for a club residency in Ibiza (read the room, ALWAYS). The COOL ROOM WITH PRIVATE POOL is only private as there is a perspex partition separating the pool with the next room, the water within is “shared”. The tiles above the water line were yellow/green indicating a lack of cleaning, perhaps this is a seasonal task, but clearly needs to happen more often. Also, the 350 Euros per night does not correlate with the size of room, perhaps pricing needs to be adjusted. GYM: Overall the equipment is satisfactory but with no instruction manuals or QR codes to scan to use it safely. Also, bring your own water, none is offered or supplied. On the morning I discovered this I tried to acquire water from The Kitchen during breakfast service, but was informed that I could fill my water bottle but must consume it before I left or purchase bottled water, so I chose to leave the hotel and walk to the supermarket opposite The Island restaurant (unrelated business) rather than purchase it from The Island. OVERALL: 6.5/10