Baymont by Wyndham Kasson Rochester Area

Worst experience I've ever had at a hotel. Complete neglect by front desk staff, inconsistent internet kicking me off every other second. First room they put me in wasn't fully furnished, hot tub didn't work, room phone didn't work. Second room, TV had a mind of its own concerning volume, up and down all on it's own. Last night I dropped a plate in the parking lot and tried to reach front desk 4 times, 3 in person, one via phone, in an effort to get a broom and dustpan perhaps to clean it up safely. Ignored, enjoy the broken glass in your parking lot.

It was terible room dusty there was a smell in the hallway towels had stains on them looked dirty. Matresses way too soft. Parking lot not plowed. Swimming pool closed. We only stayed for one night then left. They charged us a 167.82 on top of wahat we paid ********** we are waiting on a refund.

Staff was not friendly or accommodating. Room was not clean and looked like dry vomit on the bed rail and on the floor. We were not sure that the sheets had been changed before us.

Nothing worked... no pool or hot tub--it was closed... no ice in the ice machine--we had to clean our room hot tub before we could use it... the breakfast was terrible... do not waste your money on this hotel....awful!

Older hotel that needs some tlc. Staff checking us in wasn’t real friendly, but the morning staff checking us out was much friendlier. Snow drifts still in parking lot making parking a bit of a challenge. Water was rusty—bring your own drinking water. For a quick overnight, bed was fine, quiet room and hallways. Shower pressure was wonderful!

I typically stay here when in town for business, cost efficient for what you get, no frills but gets you what you need.

Not sure where to start, outside needs maintenance & garbage removal, lobby is needing updating, pool, hot tub and fitness center closed. Room was disgusting, shower and sink not cleaned anytime recenly but have been used. Everylamp shade was broken, bathroom light has huge hole in globe, shower curtain and shower walls filthy with black smudges of dirt/greese all around. All metal (vents, lights, faucets) are rusty and dirty. Used soap & hair left in shower, pillows were either hard as a rock or so small and thin you could fold them in 4. Stained sheets on both beds, not sure one had been changed from prior visit. Other bed had large stain on comfortor and both were so thin they could be seen through. Dust and garbage remains along with hair covered different sections of the floor. Broken outlet repaired with non-electrical parts broken and cracked tiles. Recently replaced bathroom door handle was actually clean but not fully/properly installed. Oh and the best part mold on celing/walls and blood spots on wall by bathroom lightswitch. This place has switched ownership many times in last few years so thought we'd give it another chance since Baymont hotels tend to have much higher standards but will rethink that in the future. The staff are not concerened with any of these issues. Never again, would rather drive hours back home than stay here ever again. Mold appears prevent in building and needs to be cared for along with sanitation. I tried to add photos but it wont work.

Our coffee machine dirty, my bedsheet wasn’t clean, breakfast area dark, no bread for the toaster, tables were sticky

The place was clean and quiet. The staff were friendly. Breakfast had a variety of foods.