Wyndham Garden Kassel

The room is very good and clean. The facilities are not old. The surrounding environment is very quiet, the evening breeze is blowing, and it is very pleasant to sit on the rattan chair at the door of the hotel and watch the sunset. But this time when we stayed in the hotel, we encountered that the hotel had no hot water, which is unbearable for everyone. We negotiated with the front desk, and a bearded man received us very gentlemanly and calmly, accepting all our questions and complaints, but there was no clear solution or measures. The meaning is that we can only accept the reality of no hot water. This made us very angry. When we raised our voices, the gentleman signaled us not to speak loudly, okay, then we will speak calmly. We asked the manager to come forward to solve the problem, and the reply was that the manager was off work. When asked what to do if we couldn’t take a shower, the reply was that he didn’t know. At that moment, we wanted to get angry, but we held back. Later, a thin bearded man came over. He listened to our confession. When we proposed that at least he should help us contact a hotel with hot water so that everyone could take a shower and come back, he agreed. The subsequent handling should be praised for the thin bearded man. He contacted another hotel and arranged six taxis. All the group members took taxis to the hotel to take a shower, and then took taxis back. It was spectacular. In this incident, we also have to praise the Ctrip platform customer service. They have been tracking the handling of the incident, kept contacting us, and finally asked the hotel to arrange two free meals for the team. This made everyone see the positive attitude of the platform. It deserves praise for this.