Possidi Holidays Resort & Suite Hotel

I was looking for a Resort for our summer holidays.. I wrote e letter to the reservation department of the hotel and kindly asked to provide information about the locations of the rooms. (As in the map I noticed there are bungalows which are very far from the beach and with kids will be very unconfortable for us to be provided such room). As in the photos of the hotel posted in the hotel’s own website there are family rooms with very close views to the sea, I just asked whether there are bungalows which are close to the sea and/or main building? I was rudely answered that they don’t have family rooms close to the main building and they can not assist me. They didn’t even offer an option. The employee who answered the letter didn’t even write her name in the letter. Now I understand why there are so many bad reviews regarding this hotel. The way they answer the letters(very unsupportive) talks about the way they will host their guests.

An extraordinary holiday!!! Views with dreamy sunsets! Very kind staff! The manager Klajdi is very friendly with all tourists, always smiling and with the desire for every tourist to feel good, to relax, to be satisfied with what he is offered! Extraordinary service and on the wonderful beach, although with pebbles at the entrance! I really felt blessed in this place!

We are currently at the hotel enjoying our family holiday. On arrival we were welcomed with free water and accommodated in our room. It is on the hill but we didn't mind as it has stunning views of the sea. Our room was initially booked for MV, but we got a partial sea and garden view. Thanks for this! The room itself is very clean and tidy. It does need some improvements in terms of updating the furniture, but we didn't mind this as the beds were comfortable to sleep in, and it had a new aircon and nice tiles placed in it. Our refrigerator didn't work, and it was replaced with a new one immediately. WiFi is fantastic, and towels are changed daily. The staff are very attentive and pleasant. Always ready to ask if you need any refreshments or anything you need. For lunch we visited the restaurant with great food and the prices are very reasonable. The beach was our favourite feature as we could always find a free umbrella with beach beds available, and the water when calm is a pleasure to swim in. Thank you for the hospitality Possidi Holidays! Hope to see some upgrades in the future and to visit with my family again. 

First of all, stuff was very kind to assign us certain room we asked for (in accordance with our age and health condition). Being on seaside, this hotel is excellent place for people who want to enjoy in peacefully surroundings, beautifully sea and beach and nice garden. Food was really various and tasty, with all kinds of seafood, barbeque, vegetables, sweets, fruits... Stuff kind and helpful. cleanliness very good. The only remarks are not appropriate hotel parking and funicular for upper bungalows.

This is definitely not a 5 star hotel. I'll start with the fact that the room we got was much worse than the one in the advertisement. there was no plug in the bathtub so a bath was not possible also the shower holder was broken so it was uncomfortable to take a shower as you had to hold it all the time corner of the bath was fixed with some kind of plaster, the dryer was old so I had to dry my hair three times before it was dry because it was getting very hot and burning my hand unacceptable, mirror was in poor condition also poor light in the bathroom I had to do my makeup outside. Also we should get a room with a mountain view as we payed extra for it, but we got a room with a view of the garden and when we went to the reception desk to explain the misunderstanding the receptionist told us there is no difference between garden and mountains this is unacceptable as we had to pay extra for it. The room was dark smelly and depressing no sun light at all also the lights have been poor, the water smelled, the air conditioning filter was dusty and filthy there was a lot of dust everywhere. the side of the desk was broken and wood was sticking out, there was only Greek television on TV no internet connection with tv in 5star hotel , although the advertisement said there will be satellite TV. The staff who worked there were very rude, unprofessional, it was clear that they didn’t want us there. They have been making faces on us making us feel uncomfortable and unwelcome . Most of them are students on internships and work experience. There were no water sports at the beach, complete boredom, so the offer is different from reality again about 90% was missing. Sauna and jacuzzi were not in use apparently due to covid . The gym was also not in use due to covid but they allowed people to use so I don’t know what is the difference, there is no covid restriction in Greece although in fact it was more like maintenance room smelled like mold and the equipment was not safe, all electronic devices were not plugged in. The outside swimming pool was very small, it was not heated so the water was colder than in the sea in fact everyone went to swim to the sea. As cats walking around the hotel no one was taking care of it. We have found the lizard in our room in 5 star hotel crazy. I feel confused because the photos and description of the offer did not resemble what we found there. Worst hotel experience in our life’s basically holiday was ruined because of it.

an average quality hotel does not deserve the stars it claims to have poor quality food, lack of a fitness room and poor quality services the staff is not polite, the rooms are cleaned very late, the rooms have very old furniture, the doors are missing or do not close