MELIÁ Zanzibar

We had the most welcoming experience in Melia Zanzibar. We were met by management, chefs and many brilliant staff members. Place was clean and we were comfortable with our stay. Would like to give a mention to some staff members we had dealt with most of our trip. With their kind hospitality and service. They were all good at what they do and very helpful. Restaurant staff - Gidion, Paul, Lucia, Andrea, Bruno, George, Hamis, and khalfan. Recreation activity staff were all very good. A big thank you to Prosper - guest experience agent went above and beyond to make our stay fabulous. He is dedicated to his job and does it so well. Another big thank you to the spa team. Starting with the welcoming manager Marciel and her great team Era, Neema and Boke. Had 3 treatments whilst there and all therapists were amazing. Enjoyed all my experiences there.

Fantastic service at The Level Catered for my gluten allergy well. Excellent service by all but Jacob the pool guy was fantastic and friendly. Took the time to show us how to play a local board game and even helped us buy one to take home! Lillian at the Level gave fantastic service with drinks by the pool. It’s spotlessly clean, the concierge went above and beyond to help with taxi and trips ect. Nothing was too much trouble! The beach touting is relentless but if your firm and say no they do leave you alone. The only thing that could do with improving is the selection of gf desserts oh and gf bread is not available even when requested cake is brought ( not always a bad thing lol) would 100% recommend this hotel to anyone!

Our stay at Melia, Zanzibar turned into one of the most terrifying experiences of our lives. In the middle of the night, while we were asleep, someone entered our room and robbed us. We are grateful beyond words that my husband and I did not wake up — because this was not just about losing money or valuables, it could have been life-threatening. What’s even more shocking is the hotel’s complete lack of security and action. They claim to have 300 cameras and multiple security guards but none could avert this life threatening incident when it was needed. There was no genuine concern for our safety, no proper investigation, and no follow-up to ensure that such a breach would never happen again. Apparently, the intruder was in the property for over 30 minutes (without the security noticing) before entering our room and he left without any checks from the on duty security. This is beyond shocking for a hotel that claims to be a 5-star property. This wasn’t a small inconvenience — this was a traumatic, life-changing and life threatening event that has left us shaken. We want others to understand: your safety is not guaranteed here, and if something goes wrong, you may be left completely unsupported. We have more photos and evidence including the photograph of the intruder captured on the security camera of Melia.

It’s been a week since we returned from Hotel Melia, and we already know we’ll definitely be coming back! It is the best place to relax and connect with nature. The hotel is perfect for those who want to escape to a place of pure relaxation. It is located right by the water. The hotel has many walking paths and areas for observing wildlife, such as: land turtles, donkeys, monkeys, and many others. Everyone can find their own spot, whether it’s by the pool with an ocean view or on the beach. The hotel offers 4 restaurants (one main one and 3 scattered throughout the hotel). The food was most delicious at the Jetty restaurant with a view of the ocean, but each restaurant offered great food. Everyone can find something to enjoy. I think the smallest selection was at breakfast, but as I mentioned, there is something for everyone :) From this trip, I remember two people who made me feel at home: the waitress Bahiti, who from day one showed warmth and kindness, always helpful and smiling, and a huge thanks to Prosper from Guest Experience. There wasn’t a day when he didn’t stop to chat with me and my partner. When we had issues with our room, he tried to resolve the problem and was always helpful, asking how he could assist. He is a person who did everything with passion and always had a smile on his face. The only issue I had was with the room we stayed in. At night, there was noise, making it impossible to sleep, and the decor was outdated with many things breaking down. From the very beginning, we struggled with night-time noise (unfortunately, we never figured out the cause). It sounded like construction work. After our second complaint, we were offered a room change, but by then it was the end of our stay, and we consciously decided not to move. Nevertheless, the hotel is worth recommending, and despite the shortcomings, the views and the people made us want to come back again :)

While we had a few issues, like a bathtub plug not working, Melia was quick to resolve issues and make sure that our stay was enjoyable. The snorkeling excursion we planned through the hotel was wonderful. The variety of food at the restaurants and buffets was a nice change after having a very limited choice on our safari. The pool was very enjoyable. I also enjoyed meals at the pool bar. If you are lucky enough to have Bahati as your waitress, you will feel truly welcomed!