Neptune Pwani Beach Resort & Spa Zanzibar - All Inclusive

Food, resort and room and swimming pools re really perfect.

My partner and I stayed here for 10 days in late September. On arrival we were greeted at reception with a drink and a much-needed hot towel after a very long flight. From the moment we arrived everyone we met was friendly and welcoming. Our luggage was taken to our room while we were checking in, during checking we were provided a map with all relevant information such as restaurant times and provided services. Once checked in we were taken by golf cart to our room, this was up a very steep hill but the golf cart service is complimentary. The room was clean, tidy and spacious. It came with a large balcony which had 2 chairs and a table. The room contained a large and comfy 4 posted bed with mosquito netting all around, a vanity table and large mirror, Side board with Tea and Coffee facilities, a mini fridge with complimentary soft drinks, a wardrobe with an ironing board, iron and umbrellas. The room also provided Towelling robes, Slippers, pool towels and a beach bag. The bathroom was large, it has 2 sinks and a big shower with a waterfall head, the toilet was quite high for me (5’3) my feet dangled but it did what its meant to do. It also provided a shaving mirror, large mirror, powerful hairdryer and large towels. Steps are available to go down the hill, each step has a low step down so it is not to hard on your knees or you can call reception for a golf cart. Reception has a lovely fountain which is always decorated with fresh flowers and comes with friendly and welcoming staff. The main pool with the pool bar has both deep and shallow sections and is very large. There is also another large pool with both deep and shallow sections, this is closer to the buffet and is significantly quieter. Both however are clean. The buffet restaurant which can be used for Breakfast, lunch and dinner is a large area with plenty of helpful staff and lots of choice when it comes to food, the also offer the Italian as a place to go for lunch. For dinner there are also 3 restaurants you can book, Italian, Indian and Thai, our favourite was the Indian but all are very good with a decent amount to choose from. There is a gourmet which you can book and pay for, we did not attend this so can not comment. Evening entertainment is also available, this is on the ‘stage’ area near the main buffet restaurant, this unfortunately goes on at the same time as dinner so you are not able to fully enjoy the show, I feel this would be better if, for example is started 1 hour after dinner begins, then people can chose to have dinner early but still catch the show. The beach is a few steps from the pool, powdery white sand, there are plenty of sun loungers and if you cant find one in the spot you like then one of the very helpful beach attendants will be there to assist. There is a wall to stop the waves and then the sea, beyond the wall you will find a few men and women selling tours, trinkets, clothes and so on, they are not harassing, and a simple no thank you if you aren’t int

The rooms were impeccable, beautiful. The grounds were immaculately maintained. The staff and overall customer service was top notch, among the best we've ever encountered. The food was outstanding....much better than cruise ship food. We couldn't have been more impressed.

I had a good birthday party there the only thing I didn’t like is people smoking in common areas some guests are not smokers the resort needs to find a designated area for smoking