Guest User
August 20, 2024
The hardware is top-notch, and the mattresses and pillows are as excellent as ever. The perception of service is average or poor. I stayed here for 3 days intermittently. The management is quite chaotic. Let me share a few details: First, the airport drop-off service provided (a form was specially filled in at the front desk). The driver was late for 15 minutes and took away breakfast at the same time. There was no preparation in advance. Secondly, because the room facing the road is noisy, I made an appointment with the front desk when I checked out for the first time to check into a room facing the inside for the second time. However, I was not given the arrangement when I checked in. The hotel's reason was that the handover message was not received. Third, there was a false fire alarm one day, and all the hotel rooms were set off by sound and light alarms. At 8 a.m., note that it was 8 a.m. in Xinjiang, most of the guests were awakened from their sleep.
Overall, I am unhappy, the uncertainty is too strong and the management services cannot keep up.
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