Guest User
November 24, 2024
This time I came to Kashgar with my family. I saw this hotel online, read the ratings and comments, and resolutely chose the Meihao Lizhi. Affordable and pleasantly surprised. Affordable is the price: less than 300 yuan for a hotel that costs 700 or 800 yuan. The room is clean and tidy, and there is a small refrigerator with drinks, coffee bags, tea bags, etc. The toiletries in the room are still eight sets, from shampoo to facial cleanser, which is really great for people who stay in hotels when traveling, and there is free unlimited fruit in the lobby. The surprise is: the service is very good, from the security uncle at the door to the public bathroom auntie in the lobby, they all greeted me with a smile. What impressed me most was the customer service butler Xiao Li, her service was professional and considerate. On the night of my stay, I needed to do laundry, but when I took it down to wash, it happened that other guests were washing it, because it was self-service, I thought I couldn't wait for others to wash it in the laundry room, and it was already late, and I was sleepy again, so I put the clothes there and waited in line. I went back to the room and thought about how I needed these clothes to be washed the next day. When I was distressed, I suddenly remembered that I had added the customer service butler Xiao Li on WeChat, and I sent her a message without thinking, and I didn't consider whether she had fallen asleep in the middle of the night, but she replied to me very quickly. What surprised me was that she not only replied to my message in time, but also helped me put the clothes in the washing machine to wash and dry them in time, and she delivered the clothes to my room on time the next day. I am really grateful to her, otherwise I would have no clothes to wear. When we checked in, she took the initiative to help me deliver my luggage to the room. She could meet all my requests. Knowing that I was with my children, she also sent me a set of children's toiletries and children's slippers. She was a very enthusiastic girl. She also sent me local fruits and goodnight milk in the evening. During the few days of my stay, she was able to help me solve the problems I needed her help in a timely manner. I really felt that she was very dedicated in her service. On the day of departure, she was able to give me a timely feedback on my stay experience during her rest. Isn't this the ultimate service? Because of Xiao Li, I will choose Meihao Lizhi again, and Meihao has also gained more points in my heart because of Xiao Li's service. In the future, I will also recognize the Meihao Lizhi brand when I go to other cities~~
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