A Kasauli Ggaon by Echor

Positives :- Great hotel, great experience. What scenic views. We stayed for 1 night 3 people at ₹10k with breakfast but worth the price, yet a little overpriced too. The hotel, it's staff, ambience are literally amazing. Good food available in their restaurant at decent price. The authentic village views combined with the breathtaking views really make your day, legit!! Quick and responsive service by the housekeeping staff. Negatives :- As we were a family of 2, we requested the staff to accommodate us in nearby cottages. During checkin, 2 nearby cottages were not available. Later when a guest checked out, we requested the staff to shift one of the rooms but the staff lied saying some work was going on although the cottage was open and upon inspection, we found that the cottage was perfectly fine and ready for the next day. So definitely guest request ignorance is neither appreciated not appropriated. The location of the hotel is on a weird cliff which makes it harder for guests to reach to the property, even after using Google Maps. To add to the confusion, the locals know the hotel as "MUD HOUSE" and not as Kasauli Ggaon. So to ask directions from local, refer the hotel as "MUD HOUSE". Due to this, our arrival got delayed by approximately 45 minutes. The raw staff with sense of traditional Indian hospitality could be trained to be a little more professional. The amenities in the hotel premise could be improved a bit. I mean there's literally nothing additional in the hotel apartment from the breathtaking views and amazing rooms. Swimming pool was closed. We were not allowed to lit the bonfire as the weather was not deemed condusive by the staff. The playing activities for kids were not maintained and/or broken, except chess board. Buffett spread for breakfast is kind of basic and not expansive like decent and good hotels, however the taste was good. You have to do a little bit of trekking to reach to your cottage and to and fro restaurant with no assistance of wheelchair and/or lift for old people. Takeaways/Recommendations :- Don't stay for more than 1 night. Not worth it unless you wanna enjoy the serene views and just unwind and relax. You might get bored otherwise. Trip typeHoliday · Family Rooms5.0Service4.0Location3.0 Hotel highlightsGreat view · Quiet RoomsGreat authentic village vibe rooms with decent modern amenities. SafetyOpen yet safe, thanks to their guardrails and 360° fencing - facing directly the forests. Food and drinksImprovements needed. Not quite a great experience with F & B.