The Prince Karuizawa
Latest booking 23 hrs ago
The front desk 竹村, on June 18th 10:50, she told us there’s no pick up service after check out (there is), without offering any assistance to deliver our bags to the station. We feel that the staffs are poorly trained when it comes to the hotel facility nor their communication skills. The hotel itself is highly enjoyable especially the hot spring! Everything is brand new and the surroundings are epic! I’m sorry to have to minus one star because of 竹村’s poor reaction to customers’ requests.
Excellent
226 Reviews