Anemos Suites by Estia

The hotel is nicely situated near the bus stop and about a pitching edge away from the beach. We met this gentleman Krisos (hoping that I didn't butcher his name). He is the nicest person we met in Crete and very helpful at the hotel. He is not only the waiter, buss boy, he is also the handy man and good entertainer. The room was very clean and the food at the restaurant was great!

We chose Anemos Suites as we were looking for somewhere self-catering at the end of a month in various parts of Greece. We stayed in "suite" 302 titled "Sea Horse". The room was quite spacious but there were very limited kitchen supplies. Only 3 of everything supplied (bowls, glasses etc), one burner that you plug in, kettle, sandwich toaster, one saucepan, milk pan, frypan, no microwave. We never made any meals or even a cup of tea here! They had a restaurant on site and the meal the night we arrived was tasty enough, but my husband got food poisoning from the club sandwich that night. A better dining alternative is down the end of the lane near the beach at the News Seaside Bar Restaurant where I had the best club sandwich and chips in Greece! On the second day (our first morning there, and my birthday) I attempted to have a shower but the water was cold. My husband then realised the bathroom was flooding not in the shower cubicle but bubbling up in the middle of the bathroom behind me where I hadn’t noticed. By the time he warned me and I turned it off, it was flooding out into the living area. We managed to move my suitcase just in time. We reported it but there was no-one around that morning that spoke much English. They understood enough to send the cleaner over to mop up the water and she somehow fixed the blockage, however the water was still cold so we couldn’t shower. We tried to communicate with the staff about when the hot water would be fixed but were instead handed a breakfast menu. When we asked to see the manager we were told only "later". After wasting a couple of hours that morning trying to resolve things (including calling our travel agent who also contacted the manager) we ended up having a sponge wash and went out to start our day. By the time we left (around 11am) someone who spoke English had arrived and he was able to tell me that a plumber would be there later that afternoon. He also gave us directions to find a doctor as my husband had developed an infection in his leg and needed antibiotics. So he at least was helpful. After returning late afternoon, I asked if we could have a replacement bathmat and hand towel as they were still soaking wet from the flooding. The elderly Greek owners started arguing with each other in Greek and then the woman argued with me saying “tomorrow” as in they were only due to replace the towels tomorrow. I think she also wanted payment for changing them earlier. I tried to explain about our room flooding but she couldn’t understand. I said they should be compensating us with a free breakfast or drinks not arguing about replacing a couple of towels, and said we would give them a bad review. There was a worker there who spoke good English (we had interacted with him the evening before) but instead of interpreting what we were saying he just went and sat at the check in desk and didn’t want to get involved. I gave up and 5 minutes later the elderly Greek lady came to our room with two towel

Love our stay hear, rooms are spacious, modern and clean and most have a sea view. Close to airport (8 mins drive) and another 5 mins to Heraklion centre, the location is perfect between beach and city. Service is exceptional, nothing was too much trouble. There is ample parking for cars. This is a lovely hotel, well maintained with on onsite restaurant. Daily room clean, we couldn’t have asked for me. Would definitely stay here again and highly recommend.

We wanted to stay near airport as we arrived late night so this was perfect. There’s a bus stop outside so you can easily get to the airport or the centre of Heraklion. Nice sandy beach just a 3 minute walk from your room. Nice pool area, good loungers though it’s maybe a little smaller than it appears in the photos. The apartment was clean, spacious, good bathroom and we had 2 balconies though they were a little small. Very friendly owner. We had a very nice meal one night in the on-site restaurant, it was a surprise as often hotel restaurants can be very bland.

The hotel overall is not bad but there are plenty of things that require the attention of the management: 1) Hot water - almost none in the evening hours and basically almost no water coming out of the shower 2) The towels are not really clean 3) There is no privacy at all on the balcony. For instance, when i go to the balcony, everyone is staring at me, there should be at least a tent or something that will hide the guest from the others