Arkasa Palace

We were very disappointed with our stay at this hotel. As we stayed at the Aphrodite villa which is considered prime accommodation, we expected more for our money. After 3 days our towels were still not replaced and one of the towels once had yellow stains on. We got clean sheets only once during our stay. The swimming pool pump was broken with the lid and filter flouting in the pool and was only cleaned the day before we left. The terrace was cleaned only once during our stay of 7 days. The dishes and glasses were washed and left wet on the drip tray and the coffee machine was never cleaned and the dirt bins were not cleaned regularly. Our room was sometimes cleaned between 15h00 and 16h00. You only receive 2 coffee pods on the day of arrival and have to buy additional pods for making coffee. The hot breakfast was disappointing. Ons day omelettes with the same filling every time and the next day boiled or fried eggs. The building needs attention. The one blind at the breakfast area was broken and it was quite windy during breakfast. Our friends had a smart TV in there room and could watch Netflix and we had an old TV with news in English and other languages Maria and her family are very friendly but she was more concerned with organising her brother’s wedding and went to Athens to buy a dress the last day of our stay. Her parents helped out when she was not there.

This could be arguably the most unpleasant unprofessional experience I have ever had in my life. I booked a specific room 6 months prior to my travel dates for a special occasion. A few days later, I received a message saying my room was "upgraded". I responded immediately kindly asking not to be upgraded because I did not wish to change rooms. I even asked if there was reason for this proposed change. No response. A couple of days before my travel day, I contacted the hotel for a typical confirmation, and I again underlined the fact that I did not wish to be moved to another room. The receptionist who was clearly not experienced tried to persuade me by using words like "You will go to a premium room" "more luxurious room" and many more stereotypical phrases. I insisted on staying with my original selection. The next day, the day before out trip, we received a message that our reservation was cancelled And when you think it doesn't get any worse, here you are: My reservation was not cancelled, despite the message I received, so I tried to call the hotel and find out if there was a mistake. They did not pick up the phone, and when I insisted, they hung up ! My reservation was finally cancelled late at night, and I spend all night looking for alternate accommodation. This is by far the worst customer experienced I have ever received in my life

Our first vacation in three years, first time together without the kids, we had high expectations. We arrived on april 29 and there she was, Maria from Arkasa Palace, she gave us the most warm welcome! The boutique hotel was beautiful with a warm,modern and luxurious feel to it. Breakfast was a small party every morning with delicious products and home made items. Throughout our stay Maria was always there to answer questions, talk about our day trips and give ideas about the ‘must sees’ and provide the guests with the best of service. The Island of Karpathos is full of beauty, friendly people and amazing food. Our expectations have been exceeded, in spite of the weather conditions. Highly recommended by us for a peaceful, relaxed vacation with a touch of magic, both Karpathos and Arkasa Palace!

We spent one week in the private Aphrodite villa with private pool. Maria, her Mom and the entire team were incredible. We were completely relaxed right from the beginning. The hotel has an outstanding service, the sea view is incredible. The whole place is so cozy and heart worming. Maria has created a wonderful stylish environment. The villa itself is offering a private atmosphere and we really enjoyed the little pool very much. The room, the terrace and the pool were cleaned every day it is in real proper condition. Being on holiday you can ignore a cracked mirror (will be fixed soon). The room provides a small kitchen, which we just have used in the morning to prepare a cup of coffee. Enjoying a cup of coffee in the early morning on the terrace with the unbelievable Aegean Sea view is just unreal. Maria is an incredible host and always there for her guests. The beautiful St. Nicolas beach is just a ten minutes walk from there. Wonderful Restaurants could be reached in just five minutes. Our favorite one was the Kipos Taverne, a cozy little restaurant with a well dedicate Team and an excellent chef, providing authentic greek cuisine. We have booked the accommodation including breakfast. The breakfast was a daily feast. Variations of eggs (omelette, cooked or fried) have been offered as well as fresh fruits, traditional Greek yogurt with honey and fruits, veggies from the family garden and bread with homemade marmalade. Pancakes where available too. It was just amazing.

It was my first time to visit in Karpathos and it was amazing island! I stayed the Hotel Arkasa and it is fantastic hotel.. we had the quiet our, the room it was clean every day, we had amazing view, reception and the hospitality we had was perfect.

TL;DR: We were given a different room with different amenities than what we had prepaid for without notice, the room we were given had problems (broken sink) and the location is not any different than many other, way cheaper and friendlier alternatives in the area. Booked a room over phone + viber, and paid the complete amount upfront as agreed. When we arrived, the receptionist took us to a different room, hoping that this would go unnoticed. After questioning the lack of specific amenities, only then she proceeded to inform us that the room we booked had been given to some other people who arrived earlier that day, and we were "upgraded" to a different room. There was no such notice, let alone agreement, before we arrived. We argued that we did not accept this change, at which point she tried to convince us that the room is better and worth it, and that she couldn't switch us back because the other people had just been given our booked room. On top of the lack of specific amenities, the "upgraded" room had a broken sink, and when we complained about it we were told that "thanks for telling us, we couldn't know, we don't live there". Not sure if she was just being naive or claimed to not inspect their own rooms to ensure a level of quality. In the end they refunded us, being very unprofessional and sarcastic in the process. Fortunately, we managed to find a place with similar level of amenities, with better location and with a price 5 times lower, within the next 15 minutes, for the same day.