Hotel Radium Palace

The place is clean inside but couple of years ago was better..The most scary and worrying issue is that no even first aid , if there is anybody wounded or needs help , unfortunately, he ll find no help ….Though five years ago ,there used to be a nurse on duty till very late at night … No variety of food ,, most of the food is tasteless… Suddenly, I find soft drinks added on my room number , I had to fight to be cancelled.. The Place deteriorated to the extreme…Even the efficient doctors and nurses left…. Don’t recommend Radium Palace…as a healthy useful Spa or Wellness… Using the lift is a very big issue ,as one of the lifts wasn’t working and till we left it hasn’t been repaired.. The place should make some ramps to facilitate the movement of the elders ,wheelchairs,crutches etc…this has to be highly considered… More care and attention is needed to that lovely place..

Everything was of poor quality since before my arrival. Communication was very poor, complicated , it took me 5emails, 3 phone calls and chats in WhatsApp to get few appointments booked! The hotel itself is very old, no AC on all floors except for the fifth floor. The ACs on the fifth floor are old and barely working. I was charged different price for the same coffee, lady at the bar seems to never smile, always grumpy. Some staff are nice and helpful , but some are very rude and shouldn’t work in hospitality field as they are clearly hating their job and the people in general. Such is the lady at the restaurant who refused to provide me with cutleries and didn’t care to prepare the table for the breakfast because I had no “card”. I told her I have breakfast paid and will bring you the card after the breakfast since I had no much time left before my next treatment (I didn’t get the card for breakfast at the reception during check in). She didn’t care to check the guest list or do anything to resolve the incident, which is her job. But what really surprised me is the rudeness of Mrs Monica at the basement level who is working with patients and is supposed to help them , not being rude the way she is. She doesn’t know what politeness and good customer service mean. Aggressive, she showed me out because I didn’t speak Czech language and she couldn’t understand me!!!! And when I asked her where is the “koupel” which is a Czech word, she still showed me out and didn’t care to help / understand me. This is not just a hotel, this is a rehabilitation center , which needs to provide an extra care for the patients. Instead, they never seem to surprise with the worst service and bad manners. Also, the location for the treatments are marked differently from those on the rooms, which is very confusing since I don’t speak Czech. Careless receptionist said no one had any issues with it before and smiled at me sarcastically, thanks for helping 👍🏻😂 Renting a room on Airbnb will be definitely a much more pleasant experience. Objectively, the worst experience and wasted time and money.

This place was one of my most comfortable places but this time when I came I found it deteriorating,… The place isn’t clean as before..They don’t respect Arabs much, the food is always mixed with pork or red wine..that we as moslems can’t eat… The rest of the food is rarely eatable…The area is very noisy as they are doing a sort of maintenance to the streets nearby,due to this , you wake up on a very noisy horrible loud machines working starting from 7 am till 8 pm , continuously nonstop machines …unbearable that made all of us very nervous and uncomfortable ,that we can’t rest, when we complained , they said nothing to be done as this is the Government , fine, but we should have been informed before coming , we are staying in a wellness that we can’t sleep in .. It is known that the place is quite costly to receive a good service… The therapist aren’t all qualified or efficient ,some of them don’t even know how to deal with patients ,we have to make complains every now and then.. No supervision on room cleanliness no wonder if you enter your room will find dead flies ..They should try to improve themselves and get more workers to clean windows and the place as before…