Camping Park Umag Mobile Homes

When my brother and I booked a month ago, we asked to be next to each other (family reunion). When I arrived two days ago, they told me no problem. Today, when my brother arrived, we were 1 km apart, and reception offered no solution, even though several spaces were available around us. I don't understand, no apologies and no solutions. otherwise the campsite is huge and offers several activities

Our car was seriously damaged because the only way to access the pitch was to drive over a nearly 10 cm curb. Staff insisted we had to park inside, leaving no other option. When we reported it, management ignored all evidence and refused responsibility. This place only cares about your money – not about guests or their safety.

At night time strolling all we did was dodge ev scooters no respect for people walking there must be 2 scooters per pitch total pain in the backside if they kept to the road but they are everywhere,no lights no bell a accident waiting to happen. It’s a down side to a good family site

So many close contacts had recommended a Eurocamp hol as we were looking for fun with our 9 and 11 year old’s. We combined this with our wang to go to Croatia and picked Umag. We thought we were arriving at somewhere ran by Eurocamp since our entire booking experience has been via them and there was no sign that the site would be managed by someone else. When we arrived we were told by very inexperienced reception that the Eurocamp office shut at 8 and told - coldly - to ‘ring this number’ They couldn’t answer our questions about prebooked services and got what was clearly a ‘we don’t work for Eurocamp’ stock answer. There’s an app with all the entertainment schedule on apparently but we weren’t given access - presumably because we booked via Eurocamp. The camp is huge and while we’ve been here 2 days we’re yet to find the advertised sandy beach - we’ll try again today. The staff we’ve spoken to so far have been belligerent. We went to the pool bar nearest our lodge on day 1 and more or less ‘shooed’ to the till when we enquired where we were to order - after waiting around. ..and that experience has continued at every food or drink venue - aside from the pizza place at Istria Market where the attendant was friendly. The photos of our lodge that we saw pre-arrival clearly have an oven and say ‘fully stocked kitchen’. We arrived to no oven, no grill or toaster - so the only cooking ability is stove and micro. Not ideal with two young children - we can’t even make toast. Aside from the pool area which is clean and the kids have loved that - so far we’ve not seen or come across children’s entertainment. We’ll try and find the Eurocamp staff today to see if we’re missing anything but it doesn’t bode well. We expected so much more - we’ll atleast some courtesy, a warm welcome and clear instructions for where to find activities…oh and also not to be mislead that this is a Eurocamp managed park with plenty of accessible and suitable family facilities. If we were instructed of this - it’s buried somewhere in tiny print. If things pick up I shall review but so far there’s been enough poor treatment to really mar our time here - very frustrating when you’ve saved all year for an annual holiday. Not acceptable at all.

We haven’t even arrived yet, but we already feel incredibly well taken care of by the team at Camping Park Umag. Due to a mistake, we originally booked for the wrong dates. When we contacted the campsite directly, we received outstanding support — especially from Milijana, who handled our situation with professionalism, kindness, and great flexibility. She helped us rebook and allowed us to transfer the original payment toward the correct dates. This kind of understanding is rare and truly appreciated. We’re now very much looking forward to our holiday in July, and we’re already confident that we chose the right place. Christopher on behalf of Sarah and Caspar

To many people. The pools are overcrowded. Everything cost extra. A lot of cars driving fast all day. The staff is not helpful at all. Too expensive. Too much noise all day and late in the evening. We stayed for 5 nights. 4 nights too long. Avoid this place.