Polat Thermal Hotel

The price of drinks was a ripoff - €20 for a vodka plus €8 for the coke! Whole hotel in great need of refurbishment. The room size was exceptionally good but V V tired. Had to unplug a light to plug in kettle so cldn't see what I was doing. As a supposedly 5* hotel. Rooms only provided small paper cups for tea/coffee. Pillows were like bricks, mattress like concrete and duvet not as wide as the bed. Staff need training in customer service. Quite rude overall. Looks like a huge selection at buffet for dinner and breakfast BUT at closer inspection just the same items being offered served slightly differently! I don't deny I'm a bit fussy over food but, I wasn't the only one trying to find something to eat at both meals. I wouldn't come to this hotel again but this trip is part of an RSD package. The only saving grace was the thermal pool was nice but again need of attention!

Çok güzel otel. Tafsiye ederim. Ailece gideceğimiz temiz iyi bir yer termal havuzu sıcak su rahatlama için çok güzel kapalı ve açık havuzlarla ailece kalacağımız yer. Temiz odaları hizmet guzel bir yer . Çam ağaçları içinde temiz havasıyla bire bir.

We stayed at this hotel for one night during an organised tour. We were a little worried after reading recent reviews by other travellers, but our experience was very positive. The rooms were large, comfortable and clean. The hotel offers two indoor pools (one standard and one thermal) and two outdoor ones (again, one normal and one thermal), and we really enjoyed our baths. As a side note, the hotel complex is very large, with rooms spanning over 9 blocks: our rooms were in Block 1.

We booked 2 rooms at this hotel to visit the attractions at Pamakkale. We arrived in the afternoon and had a warm welcome at reception. Unfortunately that’s where the one star review come from. We were shown to own rooms which were dirty and run down. The floor was covered in dark brown hair, myself and my other half had blonde hair), the bathroom was like something you had never seen…. The silicone was mouldy if there are all, the shower was held into the wall with sellotape and when used a dark red lime scale came from the shower all over you which was certainly a fright. The water squirted every where apart from where you wanted it to and flooded the bathroom which meant cleaning the floor with the floor mat. The floor mat was brown with dirt from the floor. The place was filthy, the towels and pillows were stained. The table clothes were dirty at dinner although the food was tasty. There was no where to sit around the pool or anywhere outside as the amount of chairs versus guest was minimal. We had booked a stay for 2 nights but left after one without refund of the second as they second day out room was equally as dirty. The thermo spa was dirty and smelly and I would not have got in if I was paid. Until 1:30 am there were doors banging and kids shouting so we were unable to get to sleep. At about midnight someone kept trying to get into our room which wasn’t very comforting. I could continue but there is little point. The smiley reception staff on our arrival did not care about the faults or issues. So not stay here unless you are looking for a 3 star ( and that being kind) hotel stay. This may have been a 5 start 20 years ago but not now.