Muthu Lake Naivasha Country Club, Naivasha

Stay was good and the hotel included meals which were nice. Though the room would be better if it was renovated

RAS, very nice place

We stayed for 3 nights from 25th Dec to 28th Dec and paid double the regular room rate for 3 nights cz it was during Christmas, only to be allotted a room we did not book which had a horrible smelly bathroom that we had to request for a room freshener, the basin was chipped, the shower was rusted and not working properly, dirty bathtub you can't use. It seems like the bathrooms were 30 years old. We payed a $100 extra for premium room but did not get a premium room for 25th night but only after half the guests checkout on 26th, was our room changed. The premium rooms are newer and slightly bigger for which we paid extra. However, the quality of rooms and the wood used is pretty bad. The door has a gap on the top (room 1442), and lizards kept creeping inside the room. even the bathroom ceiling wasn't properly done and one could see lizards and insects creeping in. Such mediocre quality of rooms and bathrooms, wonder how guests have rated anything more than 3/5 to this property Muthu Lake Naivasha when it doesn't deserve more than 2 points. The 2 points I have allotted, 1 for the lake-views & hippos/zebras grazing while you're having meals or walking around in the night and 1 for the buffet which was good even for a vegetarian like me. plenty of options and tasty. It also needs to buck up on their room service too where towels were missing all days after the room was cleaned, Shower gel was missing. and they would take an hour or repeated reminders for providing basics. NO WAY you can call this property more than a 3* according to international standards. We specially went for Christmas and paid double but were quite disappointed with the room allotment and service. particularly of the front desk staff!