Guest User
January 31, 2023
I booked a room and a hall. As soon as I entered the room, I took two steps back, as if I was inside an animal hole. The cleanliness is very bad, as you find cobwebs weaving in the balcony. The breakfast is poor. We were three people, one family. They come to us in the morning with three uncooked eggs, and you have to cook them, and the milk is not enough. It is for one person only, even the juice is not enough at breakfast. It is for one or two people, and we are three. Also, the treatment of the hotel staff and the manager is uncivilized, and there was extortion for me and my family, as my wife was cooking in the hall, and the alarm bell rang, and the receptionist came a day later, and she stated that we would pay a fine of two thousand euros, a bell fine Of course, I did not pay the warning, and after two days, the manager prepared a paper and stated that I had paid 150 euros only. I felt that the aforementioned were blackmailing us just because the alarm bell had rung. Also, the location of the hotel is on the outskirts of the city of Kaprun, and the price is very, very high compared to others. I do not recommend anyone ever to book this hotel, just an advertisement for it On booking sites the pictures are incorrect from the truth
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