City Suites - Kaohsiung Chenai

The accommodation boasts a delightful buffet breakfast, friendly staff, convenient location near transportation, and spacious, comfortable rooms. However, it lacks unique dining options and specialized amenities.

The hotel is nice and the food is good. The location is awesome.

Our experience at your hotel was extremely unwelcoming. The two male front desk staff on duty on the night of December 31, 2024, were not only unhelpful but also outright rude. The first staff member, a skinny man wearing spectacles, displayed a complete lack of interest in assisting us. When we encountered difficulties with the self-service check-in machine, he made no effort to help and had an indifferent, dismissive attitude when we inquired about disposable toiletries. The second staff member, a plump man, was even more unprofessional. After we called room service to request face and bath towels—since none were provided in our room—he came up personally to question whether we were sure they were missing, as if accusing us of lying or stealing. When confronted, he reluctantly handed over some old, yellowed towels. The next day, the housekeeping staff was visibly shocked by the state of those towels and immediately apologized when we requested fresh replacements. Your hotel's prime location does not excuse poor service. The dismissive and accusatory attitude of your staff is unacceptable. Immediate improvements in staff training and service standards are necessary to ensure guests are treated with the basic courtesy and professionalism expected of any hospitality establishment.