Rui Gu Hotel

Highly not recommended! ! When I got out of the elevator, there was a strong smell of smoke, which was very choking and uncomfortable. After entering the room, there are even more mixed smells, such as musty smell, sweat smell, smoke smell, disinfection smell..., Because I have a child with me, I really can’t accept this kind of living environment. I immediately responded to the counter, The counter staff said: "Most of our customers here smoke." (No! It’s a legal requirement to ban smoking indoors in public places, right? It’s not a matter of more or less) But she still helped me change the room and explained that it would not be possible if I moved to another floor. She has already gone to confirm it for me first (the only bonus point: the lady at the counter has a very good attitude) After moving to another floor, the smell of smoke was indeed not that strong. But it was replaced by a stronger smell of cheap fragrance (I should come in and spray heavily before I change rooms😂) As soon as I entered the room, I started to feel dizzy and sneezing... At the same time, the tenant in the next room was talking loudly. I can hear exactly what he is saying (the sound insulation is very poor) I immediately pushed my luggage and took my child downstairs and told the counter: I can't stay in a hotel of this quality today. I have to change hotel. The counter staff apologized and agreed to change it I'm currently asking about a refund. The counter staff said: Because I booked the room through the booking website, You can only contact the website yourself for refund matters But then I inquired about the refund process through the booking website. The booking website also said, "The hotel said it has reserved the room and does not agree to my refund." (So ​​it’s “the hotel doesn’t agree to my refund, it’s not the booking website that doesn’t allow me to refund”??) Therefore, I temporarily spent money to stay at a nearby hotel that day. And this hotel with a bad environment cannot provide refunds. It is recommended that people who are attracted by the price should think twice. The price is really cheap, but the environment is very bad