Motel 6 Kansas City, MO - Airport

Our room was disgusting and smelled of pure funk. Food and scum caked onto the walls and blankets had holes in them and smelled of funk. Bathroom and floors and everything throughout WAS NOT CLEAN!!!!!

This was a *horrible* stay. I’ve stayed at this exact property several times in past years, so when needing an affordable room this is where I turned. This stay was nothing like I have EVER experienced at a hotel. First, I check in, and I am denied a ground level floor when they do not have elevators for my mother with limited mobility. We get up to the room, and the bed is unmade, there’s someone else’s belongings, and the shower is dirty. I go back downstairs to complain, and we were given another room. This room, the bed was also unmade, and there were dirty towels in the shower. I go back downstairs once again, and tell the employee I would like a room that has been housekept. So, he offers me a ground room, which he had denied me to begin with. We asked several times, including multiple times a day, for a business card to the location to contact the manager about this stay. Although we were promised one, we never received one. When we checked out, we were told we had to pay for the room. Which, I had booked through this site, and had my receipt and card statement. The employee argued with me, even while holding my phone, reading the receipt for his property, and tried to get me to pay another $137 (when I’d already paid $155). The room we settled with was still unclean, and the lock on the door was falling off. Several rooms are occupied by homeless persons and their animals. They’re outside at night, loud, and smoking *********. It does not feel like a safe property.

ROACHES!! The roam had roaches on the bed and completely run down DO NOT SLEEP HERE

I had to cancel my stay. My reservation was to pay at hotel. The manager literally screamed at me as I tried to get refund for charges on my card. ******* tried also. Complete refusal of returning charges

Upon check in, the staff member was incredibly rude. While I was waiting in line behind two individuals who were paying for their room in cash, she asked if I had a reservation and when I said yes she looked visibly disappointed. During the check in process she kept running my American Express card and the machine continually said, “card error”. When I asked her to run it again, I noticed on her computer screen that she was tapping “debit” instead of credit. When I asked her to trying hitting credit, she said she had already tried without it working, and that’s why she was now hitting debit. When I pressed for her to try again, she did and the card immediately worked. Once the card transaction went through, she then began to question my California drivers license and said she did not see the ID number. It actively seemed like she did not want me to stay at the property. When I finally got my room key, she noted that checkout was at 10am when the policy through ******* and the Motel 6 website said 11am. Overall, I would not recommend this property to anyone due to this questionable experience.

It was a good location. Plenty of places in the area.