Fairfield by Marriott Hotels in Kansas City

We stayed after our daughter’s appt at Children’s Mercy hospital. When we got to our room, we were greeted with a phone call from front desk to make sure our room was okay. The bathroom was fairly small for 3 people to use, but other than that no complaints. Breakfast was good and staff was friendly. However my daughter had her sights set on the pool. And it was in rough condition. Black mold on the ceiling, green mold on the tiles, condensation everywhere, paint peeling off the walls, even a chunk of ceiling missing.

Very nice hotel for a few nights in Kansas City. Location between the real city centre and the Country Club Plaza area is nice. Looking both destinations are reaching with a small half an hour walk. Free breakfast is also enough. The staff were very friendly and helpful.

I really wanted to be okay with this hotels treatment of myself and my family but I just can’t in good conscience not warn others about our experience that almost cost us our early morning flight traveling w two small children and a lot of baggage after a 2 1/2 week trip around MO and AR visiting relatives. Upon check in we were informed that there were no more early morning shuttles available. Mind you we needed a shuttle for 4/4:30 in the morning. We were very surprised. I’ve never had to reserve a shuttle more than 24 hours in advance before. There were no alerts to this on the website or while I was booking that the shuttle was “first come first serve” or that you should reserve it more than a day in advance if you want an early morning spot. The only reason we booked this hotel as it was expensive for what you get (and we have relatives that live near the airport) was bc of the shuttle. We didn’t want to inconvenience my family to drive us to the airport so early. There was another guest checking in along side us who was also pretty upset about the shuttle situation so the girl working the front desk gave us a discount on our nightly rate and then a number for a cab company that you could schedule pickups in advance with. She assured us it was good and reliable. I was not thrilled, but okay with this compromise. But pretty nervous about it as I had never used this particular service before. The beds were really comfy and so we slept well. Alarm went off in the morning and we got ready. The cab was supposed to call us when it pulled up at 4am. No call comes. Noticed my phone had sent a call to my voicemail marked as spam. Call the number back and the cabby is late. Okay, no big deal. We go ahead and walk down to the lobby. Thirty more minutes go by and no phone call. At this point I’m minor panicking. I’m looking at Ubers and there is a substantial wait. I go ahead and schedule one just in case even though this will mean that we will only have an hour to check in and get through security. At the KC airport you really need two hours. The guy at the counter of the hotel is watching me struggle with all of this. A woman comes down for her shuttle ride around 4:45. She asks why we don’t ride her shuttle with her? I tell her because all of the early morning shuttles were reserved. Finally the front desk guy tells us we can get on this one. And that no, not all of the shuttle rides were full. Just maybe the 4am one 😳. If that were true, why in the world wouldn’t the girl that was working the day before have mentioned to us that there were multiple other rides available if we wanted to wait til 4:15/4:30 WHATEVER?? The shuttle pulled up at about 10 til 5am and we scurry onto it. I cancel my Uber and have to pay for it anyways bc he was only 5 minutes out. We get to the airport and it’s super busy. We somehow jumped through the “special” line by pure dumb luck and were lucky enough that security let us ju