Guest User
October 6, 2024
This hotel is very bad. I don't recommend Chinese people to book this hotel. The service is very bad. First of all, the hotel doesn't even provide the most basic hair dryer! I went to the hotel front desk to ask, and they said that the hair dryer is only equipped in the business suite and presidential suite! My wife's hair was very wet after washing, and it was very late. She wanted to dry her hair early and go to bed. She asked if she could borrow one first, but the waiter refused. My wife went to bed without her hair completely dry. She had a headache when she got up the next day.
Secondly, when checking out, there were a lot of sundries in my hands. I saw plastic bags at the hotel front desk and asked if I could take a plastic bag? They didn't give it to me either. I was really impressed. I didn't even give you a plastic bag when I stayed in your hotel. I went to the hotel next door, and they immediately provided one for free. Is this attitude something that can be done in the service industry? I stayed in other hotels in Bali and Banyuwangi, and the service attitude was very good. It was this hotel that left me with a very bad impression.
Finally, the infrastructure is also poor. For example, the hotel still uses old-fashioned wall-mounted air conditioners. The air-conditioning unit is placed on the balcony. There is only one glass door between the balcony and the bedroom. Unless you choose not to turn on the air conditioner at night, the air-conditioning unit will be very noisy.
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