Guest User
September 5, 2021
This hotel is composed of two parts of Chinese and French styles. They are in two buildings, 100 meters apart, with the hotel's parking lot and some other businesses in the middle. The front desk staff are enthusiastic and capable, the parking lot is not small, and the guard Master Hou is enthusiastic and responsible for his work. The room is clean as a whole, and the bathroom is separated from wet and dry. I was worried about the cold at night, so I called the front desk and asked for an extra bed quilt. The waiter quickly delivered it. The downside is the lack of service in the restaurant. When I got there at half past eight, some food was gone. Asked the waiter and ignored it at all. The most incomprehensible thing is that my car was parked in the parking space of the hotel parking lot, but it was scratched by a local off-road vehicle. I was negotiating a solution with the parties involved. A lady in hotel overalls came to help the perpetrators. , Later learned that she was the mother of the perpetrator. As a customer encounters a problem within the scope of the hotel, even if the hotel is not directly responsible, at least it should stand in the position of an intermediary to coordinate the solution, after all, it is within the jurisdiction of your hotel. If you take a step back and say that the hotel is unwilling to cause trouble, unwilling to participate in the adjustment, then you should not stand on the opposite side of your own customers, right? Let customers lose any sense of security, as if they have fallen into a family. Who would dare to stay with you in the future?
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