Hotel Suisse

This was the fourth time I stayed at Hotel Suisse. Great place. Good hospitality. It was a pleasant stay. The two you receptionist need to get more experience. They did not find any records of my trip.com booking. I had to find my records and provide those to them.

They have nearly completed 8 months of renovations. Its a pity I only had one night here. Very classy, great service. Brand new bedding. Beautiful rooms. Pool out the front. Lake across the road. They really want to please you. I would love to stay here again.

We stayed for two weeks as part of a 2 month visit to this wonderful country. The staff at the front desk, the restaurant and especially the room service was outstanding. Fahim and Yasaan respected our wishes as to when to make up the room and kept doing us favours. They surprised us several times by creating animals from towels and sprinkling flower leaves on our bed. It felt like honeymoon... Downside is the price of beer when ordered to the room and you need to be aware of traffic noise during the day while it is totally quiet at night. Mosquitos were almost absent during our stay in January. We enjoyed just walking through the classic building. There are many nice rooms but we specifically enjoyed 419 with a large balcony towards the lake where we put our yoga mat and exercised in the cool mornings. The pool is also worth mentioning. It is probably around 20m long and 12m wide with a depth of 2.5m at on end and 1m at the other. Perfect for exercising or just enjoying or fooling around. We enjoyed staying within walking distance of the city center and walking along the beautiful lake we observed the numerous monitors, turtles, cormorans and even a pelican. The food at the hotels restaurant was always very good (and the dining hall incredibly beautiful with outdoor seating available) and if you want to save or vary, there are options nearby such as the very good value priced "no name" restaurant or the Mango garden wooden roofed terrace within walking distance. We couldn't have been more happy with our stay at this grand hotel!

Elevator only goes to 3rd floor. Had to ask for basic items multiple times. Management inept to handle cx complaints. Did not honour deal advertised in the hotel - see pic. Stated it was already over when flyer mentioned no dates or time limits. Def. not a 4 star hotel - more like 2.5 or 3.