The Tea Cottage Resort & Spa

Very good hotel and very nice service nice food , if u are willing to come don’t forget to get sweet snacks for this amazing dog ! Carla is a beautiful dog please be nice to her

Our stay was extremely disappointing, particularly with regards to the hotel management, specifically Anupa and Owner Sudharshana Bandara. The luxury cottage with a river view, chosen for its appealing plunge pool, turned out to be dirty and unusable for the entirety of the stay. The Greenwood villa, though clean, had issues like empty coffee, old tea bags with a moldy smell, and inconveniently located 150m away from the reception, making room service nearly impossible (we were refused tea to the room because of the distance- that’s when we realized how old the room tea was). The service was appalling; they initially demanded payment for ice and had confusion about the breakfast menu. We ordered continental, received a mix-up with meat in the breakfast, and were informed we might have to pay for it. Despite being on a half-board basis, there was a threat of an additional charge for a mistake on their end. On another occasion, when requesting continental breakfast again, they claimed to be out of string hoppers and limited the quantity to 15 string hoppers per person. Moreover, there was evidence of racial bias, as our Tamil-speaking waiter, who provided excellent service, was reportedly scolded by Sinhalese management for supposedly showing favoritism, assuming we were Tamil. The resort's ****** management and the numerous service issues was a first and appalling experience for us. It highlights the need for the hotel management to undergo training, focusing on hospitality and if not that, maybe just basic decency.

Everything was perfect. The most positive point is the very kind staff. They are very helpful, cheerful and polite. The location is amazing. The views are really breath taking as if you are in heaven. We had a bungalow with a fantastic view of the valley and the river. The room was very clean and huge! Very comfortable bed, with a nice big blanket. Nice bathroom. It is very quiet and wonderful to relax❤️❤️❤️

This is one of the most beautiful places in Sri Lanka and a must visit for the views and to try some lovely food and of course the tea! The staff are second to none kind, considerate always with a smile on there face and very professional. We felt taken care of in one of the most beautiful and wild spots in Sri Lanka . Go and see for yourself ! We would recommend upgrading the room with the view of the jungle and river, breathtaking to wake up to.

Team members are kind and helpful but they really need proper training about discipline, customer service and how to care customers. we can see nice selling point in the website but most of the things not real. when I make booking I mentioned villa with pool however I was surprised when I see and pool (see the picture). there are no spa or anything related to wellness. room ok with price , need more privacy. breakfast menu has mentioned “Please feel free to ask our staff more details about these popular Sri Lankan delicacies if you wish to try traditional Sri Lankan cuisine for breakfast” how ever when i try to give advice Oder for Sri Lanka breakfast they mentioned can have only roti or English breakfast.