Guest User
January 31, 2023
Sky Pavillion has one of the most beautiful views, compared to many other hotels in Kandy. We enjoyed the views so much, and we wanted to extend our stay for 2 nights. However I had the most awful and frustrating phone conversation ever, with your 'Sales Manager' with regards to extending our stay. I was in shock, as I have never expected such a rude and ego centered response from a staff in hospitality industry. I highly suggest that your staff should be given a training to change their attitudes and in handling customers delicately. Once again it is an amazing property but your guests will not enjoy their stay, if you do not take immediate action to improve your customer service (specially staff's attitude). PS - ground level staff were helpful, which made our stay somewhat comfortable.