MM Legacy - A Bergamont Group of Hotels

This is by far the best hotel experience in this segment. Hotel rooms are looks like five star and well maintained too clean and spacious. I did not expect this to be this good and my wife too liked it really well. Staff and reception people are helpful. Food is really great.

We stayed at MM Legacy – A Bergamont Hotel for one night during a pilgrimage and silk saree shopping trip to Kanchipuram in June 2025. Our group of five had booked two Presidential Suites and one Premium Suite. Please note that this is a brief stay review, so use your discretion while booking. Room & Amenities In general, a clean hotel throughout. All three suites were spacious, which created a calm and comfortable atmosphere. The rooms cover all basic requirements, but do not offer any true luxury—even in the Presidential Suites. As a member of Accor Hotels, I might have higher expectations regarding luxury, and I mention this only to help readers understand the lens through which I assess properties. I could therefore be biased. In-room amenities included a kettle with tea and coffee sachets, air conditioning, and complimentary bottled water (two one-litre bottles provided per room, which is appreciated). However, there were a few let-downs: • In the Premium Suite, the socket was loose, and I had to hold the plug in place to boil water. • The instant coffee powder tasted poor; the tea was passable. • Air conditioning in both Presidential Suites took over 30 minutes to cool the rooms, which was frustrating given the intense regional heat even during the non-summer month. • The fan regulator knob in one Presidential Suite (third floor) came off in my hand, indicating poor maintenance. • The corridors can be noisy and if you are someone who goes to bed early, this could be a real challenge for you. Linen & Toiletries The bed and bathroom linen were of acceptable quality—not plush, but clean and functional. Toiletries were minimal and basic but served their purpose. No frills here, and that’s perfectly fine if you manage expectations. Service & Communication The check-in and check-out process was smooth, and the Front Desk staff, especially the lady staff, were efficient and well-trained. That said, service had its inconsistencies: • I had requested a hard pillow for medical reasons at the time of booking, but this was overlooked or not communicated to the staff. This suggests that special requests made during booking—even via their official website—may be ignored. • Some staff speak Hindi, which is a plus for non-Tamil speakers. However, overall communication was weak—staff often lacked clarity, and instructions had to be repeated or rephrased. • Despite being fluent in English, Tamil, and Hindi, I still encountered gaps in communication. * The room-service QR code when scanned takes a lot of time to load but you can call them and ask for a printed menu to be sent up. Despite the above, the staff were always polite, which helped maintain a pleasant tone overall. Food & Breakfast The breakfast buffet was decent. We are vegetarians, so no comment on the non-veg dishes served, but for the rest, there was nothing particularly memorable or problematic either. A satisfactory experience overall. Location The hotel is located outside of Kanchipu

Coming back to this hotel after 2 yrs and the experience was horrible. First we were given 2 rooms on 4th floor and then we soon found out there's massive renovation work happening right above our rooms in 5 floor with loud banging noise. Next day they shifted us to 2nd floor rooms that was even bad, the AC stopped working thrice, the electrical points were not working, the health faucet was not working properly and what not. Then we go to the restaurant where only 3 tables were occupied but they took more than 45 minutes to serve.... Food taste is also very average. Looks like the management is very poor at this hotel. Would advise everyone to avoid this place and look for better alternative.

Nice hotel. Quick check-in and check-out. Breakfast was satisfactory, not great. The room was neat and spacious. The room rate seems high for the facilities provided. The location is convenient, right on the highway. Not very close to the temple.

Staffs were friendly and welcoming. But the room cleanliness was bad. I had to call back to request to change the entire bedsheets as it was very dusty and got me coughing. The sheet was terribly stained. The bathroom was horrible. Please advise to clean up. But once told the staff changed it perfectly in front of me. That’s appreciable. Overall for 1 night is ok. If they can look into the cleanliness it would be better.

Dear MM Legacy Management, I'm writing to bring to your attention a serious safety concern in the two-wheeler parking area. The tiles are extremely slippery, and I've witnessed many people, including myself, fall and injure themselves while parking. Yesterday, I suffered a hand injury due to the slippery tiles, and even the watchmen on duty didn't seem to care. I kindly request you to replace the tiles with anti-skid or rough-textured ones to prevent further accidents. It's essential to ensure the safety of everyone using the parking facility. Thank you for your attention to this matter. Feel free to modify it as needed, and I hope the management takes prompt action to address this issue!