Hotels Near Onze Lieve Vrouw der Armen in Kampenhout

Fantastic hotel, central and easy access... the only one but we could not use the wellness space because it was full booked, they could give priority to the hotel guests, for the rest, all right

This was the second time this year that we have decided to stay at the Sheraton Airport prior to our return trip home. While the hotel is overpriced it is so convenient for departure and it eliminates the anxiety regarding taxi or transit strikes (something that seems to be a cultural event). The hotel offers great service; friendly and efficient check in and checkout, good response to requests (extra towels), etc. While it seems to be appearing “a little tired” (light bulbs flickering, some new paint required) I have found it to be clean, comfortable and has the hottest water I have experienced anywhere in the world. Gullivers restaurant has adequate service and food although the wait time for meals in the evening can be a test of patience. Breakfast is much quicker and if you wish the breakfast buffet, it is complete and well presented. The coffee we had there both times was the best we have had anywhere during our past month in Belgium! Regarding the waiters in the evening (January 2nd) I must say the women staff and one man (I believe his name was Driss) were the ones doing the work. They constantly circulated the areas and responded to guest requests and needs, the other men just took up space. I had to mention this because it was just so obvious.

The hotel was rooms were clean and the beds were comfortable. The staff was courteous and professional. Check-in and check-out was efficient and quick. The airport shuttle ran frequently and was reliable.

Stayed here two nights in mid-January 2023. Hotel is located in a gritty area, with much construction, but just a five minute walk to the main train station, with many transit connections. It's about a 10 - 20 minute walk to various tourist sites in the city. There are convenience stores and dining options nearby. Staff was OK but not overly friendly. Single room was small, but clean and the price was fair. There was a heating/AC unit on the wall but one button was missing and it didn't appear to be working. Temp was OK. There was a small desk and chair. Shower and sink were in the room and toilet in a small closet. The window opened into a narrow ventilation shaft so it was rather dark. Wifi, lights and TV worked fine. I didn't pay for the breakfast. It wasn't great, but it did the trick.

Can't fault cleanliness and location but apart from the entrance hall the hotel is tired and needs upgrading. I have been to the hotel many times before and recommended it to friends but this time it was very disappointing and I wont go there again. They seem to have *****ped all facilites and service to the minimum and definitely don't seem to care about the customer experience. On arrival the staff at reception were exceptionally slow and unwelcoming with long queues to check in. The staff were neither helpful nor friendly and at times abrupt and rude. They were uninterested in answering any queries and failed to rectify faults throughout our stay. Having booked 5 rooms there were errors and mistakes with rooms offered against had been booked. I had booked similar rooms at the same time and same rate but the quality and size of the rooms we were given was vastly different. They argued that some of the rooms did not have breakfast included despite having booked for all 5 and had confirmation of booking. They failed to explain we needed tickets for breakfast and failed to give them to us at check in. The rooms were clean but needed updating and redecorating. There were no mini bars or tea/coffee making facilities in the room - but the cabinets had been left taking up space but empty and empty with out shelves so had not been repurposed , taking up space in very small rooms. I had about 4 inches clearance between this cabinet and the bed, making moving around the room awkward. The toiletries provided were sub-standard, a small sachet to cover both body and hair wash which was insufficient for either. The towels were ragged at the edges and needed replacing, further evidence that the hotel has cut back on facilites and quality. Catering was sub standard. There was no way to get a cup of tea or coffee in the morning without going to the breakfast room - you could not get tea or coffee in the room before going down to breakfast - and if you only wanted a cup of tea or coffee in the morning you had to pay £12 for the breakfast to access tea and coffee. There was no drinking water available in the room. The breakfast was poor quality with a limited range and the cooked food was limited and cold. What a shame that this ideally located hotel has gone downhill - I would not recommend it to anyone until they get their act together and employ customer friendly, helpful and competent reception staff.

Great hotel, very clean, lovely staff and easy access to the center of Brussels, takes around 15/20 min by bus. Amazing people from the front desk to housekeeping a special thank you to Alina and Ali at front desk that always welcome me with the sweetest intentions such as fruit baskets and refreshments after a very long flight and always accomodate my needs! and Hind and Mimi from housekeeping they are sweet and care about the comfort of the guest very much. Thank you ! See you very soon. Yasmina.