Sheraton Kampala Hotel

The hotel was in a quiet area near the city. Room was ok but I had to change it as it smelt of smoke. Hotel changed it without fuss which was good. Food at the restaurant was good and authentic. Enjoyed my stay and will return.

Spent three nights with my family at the Sheraton, in two club lounge rooms. Communication before arriving was excellent. The staff was outstanding - warm, friendly, and helpful. Rooms were very good, and to Sheraton standard. The grounds were beautiful, as was the swimming pool. A little cold in December, but we still swam. Hotel was very flexible about helping us find the rooms that we liked the most having three teenagers sharing. Room service food was excellent, as was the breakfast. There were some other dining options about a ten minute walk outside of the hotel. Overall, prices are very high for a Sheraton compared to the U.S. - over double the price. Paid about 1K USD for two rooms each night - which is more the price range for JW Marriott in most cities. As an example, the JW Marriott in Dubai one month ago was less expensive than this Sheraton Kampala. Airport transfer for family of five was $150 USD - again pretty expensive, and similar to the price we paid in NYC. As a Gold Member, we still had to pay for a half day for both rooms for arriving earlier than checkin time (I was very surprised at this, though, we did arrive at 9:30am). I was not officially offered an 'upgrade' room, which seems to be the normal with Marriott properties for gold Status. The bathrooms are very small, and the tub/shower difficult to get into and out. Overall, one of the best in Kampala. Uganda is expensive for tourism, so do expect high prices, as to avoid price shock that I went through.