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Top rated hotels in Kampala

Kabira Country Club
4.1/556 Reviews
Very nice facility with excellent, and friendly staff. We had an initial issue with mixed messages on whether pets were allowed. front Office Manager Manmohan was instrumental is solving the issue. We enjoyed a couple of weeks in a guest cottage which while on the expensive side, was very comfortable. In addition to Manmohan, I would like to call out housekeeping staff, Mary. The security personnel could benefit from a public relations briefing however.
Mestil Hotel & Residences
4.3/558 Reviews
I stayed at Mestil for 6 weeks and it was an amazing experience. I thought I was getting an apartment, rather I got a community of wonderful people - a family of caring and selfless people. I remember one day I was late for lunch and I was really hungry such that my vision was getting impaired. I rushed to the restaurant and lunch had just closed. There was no food. Rather than turn me back, Sharon Bii, one of the hotel staff, called me back and handed me a pack of food that was meant to be for her. I insisted that I couldn't take it from her, but apparently she insisted more than me. I really felt cared for. Others including Cedric, Prisca and way too many others to mention went above and beyond to ensure my stay there was worthwhile. I high recommend Mestil if you like excellent service and a community of staff who are like family. One day I did not go for breakfast and they reached out to my room to be sure all was well. Other hotels will be thankful you did not show up. Thanks to you all. I really enjoyed my stay.
Kampala Serena Hotel
4.6/553 Reviews
The hotel is very international and the service is very good, very nice.
Protea Hotel Kampala
4.4/541 Reviews
There were many other hotels we could have chosen to stay in Kampala but having had such a great experience 4 months ago, we decided to return to the Protea Hotel by Marriott in Kampala. Joan and Charlotte were very good at checking us in quickly. Thank you so much as we were very tired having travelled nearly 20 hours by plane! Maurice, Noah and Rehema were excellent with their customer service by ensuring my mother and I had everything needed for a nice evening. Our room did not have a mini fridge so Maurice suggested he will go and check for a spare one. Maurice brought us one, given the fact that the hotel was almost full. Noah, thank you for all your help in making the tasks I needed completing easier and quick. Maurice, Noah and Rehema thank you for your great hospitality. You were all so kind. Jasper, Sampson and Issac looked after us when we were having diner in our room and made sure we had what we needed by being so quick with their service. They had to run to the kitchen back and forth and were very efficient although they were all very busy that night. In the morning, the breakfast buffet was great with a big variety of food choices. The chef on the night duty made some Poha upon our request, thank you for doing that for us. The Poha was delicious and so were the Indian pakoras. Chef Godfrey made beautiful omelettes as we wanted and went beyond his time to fulfil my mother's need with the chillies. Derrick made us teas the way we liked and the teas were perfect. Cissy and Aisha thank you for your kindness and service. Sharon it was lovely to see you and wish you all the best. The buffet was a mixture of continental and cooked breakfast with a couple of ”chef's speciality of the day” which were delicious! Well worth the money. Samuel, thank you for your speedy checkout and your advice. Thank you all again for your kindness and making another stay wonderful. We will miss you all but promise to return again in the near future. Each one of you have contributed to another great stay and made it even more special, you were all very friendly, courteous and very accommodating. The quality of each of you was very impressive. With regards to the hotel, it was great to see some improvements to the room. The bed was very comfortable it felt like sleeping on a cloud :) The room was very clean, spacious and the new decor was superb. However the shower gel needs to be changed back to the old style one as the new gel is so runny like water and not soapy at all! Also, the WiFi was a bit slow this time and got cut a few times. Still giving 5 out of 5 stars as each member of the staff were amazing and professional with their duties. Can not wait to see the refurbished version of the hotel in months to come :)
Golf Course Hotel
3.9/553 Reviews
The hotel is in a strategic location, be sure to ask for the golf course side to avoid noise from traffic. Interior of the rooms is perfect, nice bathtub, warm water, hair dryer and carpet. The only annoying bit was ordering for food via intercom, Restuarant respondent wasn’t friendly and seemed to struggle with English. I asked to use the wine glasses from the bar but was asked to pay 10,000 for using the wine glasses. During the COVID curfew time (7pm), you will struggle to access an open supermarket coz it’s CBD area. I would surely check-in anytime. Price was amazingly low coz I booked online at trip.com

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