Guest User
November 11, 2022
I made a reservation on the official hotel website, but they didn't inform me that the spa was not open. It was a birthday present for my child, but I was surprised when I saw the website the day before! When I called, they said, "Huh?" My child cried loudly. I went because there was a cancellation fee, but the official website said that Kamogawa Sea World tickets were free, but when I checked in, they said in broken Japanese, "Only on the official website. Oh. Even on the official website, they're no longer available." There was no apology from the spa. When I picked up my child's tableware, bugs were walking around and the person making the futon kicked my child's and my shoes all over.
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