Zao Liza Woody Lodge

When I inquired about something I had left behind, I was told that the room attendant would get back to me at a later date, so I gave them my name and phone number, but I waited a week and still didn't hear back, so I called again. The person on the phone was very unpleasant, and asked if I had not heard back from them, and if they had really forgotten about it, in a tone that did not seem like customer service. After a few seconds of checking, I was told that I had not forgotten anything. It was truly unbelievably bad. The contents of the first phone call were not confirmed or shared, and I can only feel distrustful as the confirmation to the room attendant only took a few seconds.