To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities3.9
Service4.0
Cleanliness4.1
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All reviews(54)
Positive reviews(52)
Reviews with photos/video(19)
Awesome stay(12)
Relaxing hot springs(7)
Negative reviews(2)
Guest User
Modern Japanese Western Style Room, Non Smoking
Stayed in Jun 2024
Family
3 review
4.0/5
Very Good
Posted on Jun 14, 2024
Very good experience for private hot spring ,too much choice at buffets and staff are very helpful. Don't miss the souvenir shop.
Dromago
Japanese Style Room
Stayed in Jun 2024
Family
5 review
4.5/5
Great
Posted on Jun 19, 2024
Near ropeway
Good food (breakfast and dinner)
Need car to access to hotel
Great view
KohAngie
Twin Room-Non-Smoking
Stayed in Jul 2024
Couples
4 review
3.7/5
Posted on Jul 25, 2024
The room airconditioning was not working and even after the maintenance staff came to check, there was nothing he could do. We had to open the window and we clouldnt sleep and there was no front service staff to enquire on change of rooms.
Shixxy
Japanese Style Room
Stayed in Jul 2024
Family
7 review
4.5/5
Great
Posted on Jul 25, 2024
Huge hotel hosting a lot of tour groups. There's a lounge area with toys and games that kept the little ones entertained.
Sukit
Japanese Style Room
Stayed in Nov 2023
Family
12 review
3.0/5
Posted on Nov 13, 2023
We reserved a room for a night. Here is our review.
The Location
This hotel is resided in Sounkyo area. It’s not far from Kurodake Ropeway and the town centre. It is perfect place if you want to
loam around Sounkyo.
The Room
The Japanese style room is large but we found a large stain on the ceiling. It seems like there was a leak from the room in the above floor. The bath room (toilet) is very small but it’s fine for us.
The Service
I think they are not welcome Thai guests. My girlfriend’s mom is disable. She can’t walk longer than 10 steps before failing down. So, my girl’s dad wants to temporary park at drop off area to assist her to the lobby area and drop our luggages. However, the hotel staff banish us. He told us to go to park at parking area and let us walk on the slipping floor to the front with our luggages by ourselves because he had to services the Japanese group and the bus will park at the drop off soon.
The reception staff also not told us anything about private onsen, but I can read Japanese so I knew that they have the service. Even though we want to reserve private onsen but they are not let us use until 10 pm. This is not because they have full booked, but it because they don’t want to talk with us. Our Japanese friend can reserved the service early than 2 pm although they made a reservation late than us. It is so unfair, so we dropped it. On the good side, the dinner and breakfast were the best part of their service.
The Amenities
They provide all necessary amenities including shirt and pant for the guest. Although, we have to bring it from the lobby by ourselves.
Sukit
Japanese Modern Room
Stayed in Nov 2023
Booked for others
12 review
2.7/5
Posted on Nov 13, 2023
I have already wrote my review in another comment.
Guest User
Japanese Modern Room
Stayed in Aug 2023
Couples
2 review
4.0/5
Very Good
Posted on Aug 27, 2023
Big hotel in Japanese Onsen town. Nice and spacious rooms with river view, big Onsen bath. Buffet meals are only average, random selection of dishes and not best quality (pro tip: stick with Japanese and avoid the Western choices)
Anonymous User
Japanese Modern Room
Stayed in Jul 2023
Couples
13 review
4.0/5
Very Good
Posted on Jul 21, 2023
Check in was smooth
Staff also informed we were able to utilise another open air onsen at the other hotel nearby managed by the same hotel group.
Jaywww
Japanese Modern Room
Stayed in Feb 2024
Couples
10 review
5.0/5
Outstanding
Posted on May 5, 2024
Very good location
Nice Onsen
The environment is very cozy
Great staff service
Guest User
Japanese Modern Room
Stayed in Mar 2024
Couples
19 review
3.0/5
Posted on Mar 7, 2024
very clean and tidy!!!! will recommend it to everyone else!!
Guest User
Japanene-Style Room-Non-Smoking
Stayed in Oct 2024
Family
2 review
4.0/5
Very Good
Posted on Oct 6, 2024
Free parking. There is seafood donburi for breakfast, and unlimited salmon, scallops, and shrimp for dinner. There's also hot cocoa, coffee, popsicles and soups at the counter. Bathing in the open air feels like being next to a forest, the air is very fresh👍
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Guest User
Japanese Style Room
Stayed in Oct 2024
Family
1 review
3.5/5
Posted on Oct 24, 2024
The room is old, but well maintained. The bathroom is small, probably because everyone goes to the hot springs to take a bath. It's a little off the beaten track, but not far to walk. It's better to have a direct bus to Sapporo.
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sonyahoney
Japanene-Style Room-Non-Smoking
Stayed in Oct 2024
Couples
1 review
4.5/5
Great
Posted on Oct 6, 2024
The room is clean, the onsen is good, but there are a lot of guests. The food is very good.
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Anonymous User
Japanese Modern Room
Stayed in Jul 2024
Solo travelers
135 review
3.2/5
Posted on Jul 25, 2024
Sounkyo is a good place, with many hot spring hotels and beautiful scenery. This hotel is right next to the main road, the first big hotel, a hotel that receives Chinese, Japanese and Korean group tourists. Toothpaste, toothbrush, razor, etc., can be picked up downstairs, even yukata.
The two meals included are also self-service, with the configuration of a 4-star luxury group, and you can eat enough.
The room is very small and you can't turn around, but the price is here, so you can't ask for too much.
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Wendyshishi
Japanese Style Room
Stayed in Jun 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Jul 15, 2024
The environment is great! Dinner is the best! Rich and varied!