Popular Kamen 4-star Hotels

On our honeymoon, my fiancé and I who had spent two weeks travelling around Dubrovnik decided to head to Split for four days. We went straight on *********** and saw Hotel Split Inn by President. Its ad boasted about its ideal location, deluxe rooms and kind staff. Well the ad is completely and utterly misleading. We got an Uber from the centre which took 25 minutes. Once near the location it was in the middle of nowhere surrounded by warehouses and lorries. There is no shops, no restaurants, no pool, no doctors for miles. NOTHING. Once we got out of the car our taxi driver said he struggled to find it and wouldn't recommend staying in this area. We checked in (had already paid online- 708 euros) and went upstairs to check the map but no nothing around us . To be frank it was eerie and I extremely uncomfortable. Our booking said we had a balcony with a city view, it did not specify that it was a shared balcony facing warehouses whereby the rooms next door could walk right up and look through your window, even come in if the door was not locked. I did not feel safe in this area, the hotel was a ghost town and I was upset with being so misled. My fiancé went down to the desk and explained how we felt misled. The lady said all she could do was give him back 30 euros and we should contact ***********. She smirked the entire time it was appalling and she had no desire to help us. We didn't so much as sit on the bed. We called another Uber and moved to another hotel we had passed in the city. We contacted *********** whom said the hotel were not responding to there requests and the hotel have ignored our requests for compensation. I do not expect a full refund but 30 euro is highly insulting especially when there ad contained a false reality. I would not recommend staying here whatsoever. Unhelpful receptionists, shocking location and absolutely no consideration for the customer.