Four Points by Sheraton Kalamazoo

Really nice hotel rooms, comfortable big beds and a nice bathroom - would stay again if in Kalamazoo visiting

Wedding week When you walk in the front door it is clean and up to date. The breakfast area, bar and conference room very nice. Once you to down hall towards the rooms plaster falling from the ceiling, carpet dirty/stained. No ac in the hallways(strange). Key cards had to be repeatedly (3-4 times a day)fixed as they didn’t work. Did not happen to us but to my niece. Someone was already in the room they were assigned to(sleeping). Bad smelling rooms, ants and spiders. We were here for a wedding. Would never recommend or stay here again

Avoid this place First room I got was left exactly as ther previous person had left it, dirty sheets, towels and garbage. I asked for a new room and got a room with clean sheets, but the bed wasn’t made and dust everywhere. Rather than ask for a third room, I just made the bed myself. Also, the room keys demagnetized very easily and I had to ask for a new key 3 times. Only once did they check my ID. Scary that anyone could just ask for a room key. Won’t be going back.

Handicapped accessible room was expecting walk in shower but it was a full tub. Not easy for handicapped accessible. . Stains on the bed spreads. Debris on the floor in the bathroom . Coffee pot in room did not work. Electrical outlet separated from wall. Searched on ******* for hotels with breakfast included Expected complementary breakfast, upon check in found out breakfast was $15 per person. After looking at breakfast option the next morning we opted to eat elsewhere which was less than $15 per person. I would not stay at this hotel again. And would question staying at other Sheraton properties per personcapped person accessible

We showed up and they did not have the two queen bed room we booked available. They put us in a a king room even though it was cheaper. Only had one towel in the bathroom and we found a bug in our room. Tough trip because we had the kids.