Kona Reef Resort by Latour Group

Luckily the office was open when we arrived because there was no after-hours help for maintenance or housekeeping. The unit smelled like urine. Our "garden" view was more like a basement view, below pool and patio level. The staff charged my credit card because they said it smelled like smoke. We do NOT smoke, never have. When I called to discuss, the basically called me a liar. Manager never called me back either. Horrible experience overall.

I had booked it because it had a pool facing the ocean. my room, F3, faced the pool and ocean. However, only AFTER I arrived did I learn that the pool would be closed the entire time I was staying there and they'd be doing renovations (i.e. construction) on the pool. I could not enjoy the pool and there was loud noises sometimes as early as 8am that basically forced me out of the room my entire stay. When I complained about it, I was met with a shrug of the shoulders and "you can try to talk to the site manager." I went to the site manager's office during the posted office hours and no one was there. I texted the number listed (as posted/instructed) and not ONCE did anyone respond. The room was great and clean and everything inside was perfect. The fact the pool was unavailable, accompanied by construction noise, and the incredibly rude/unresponsive customer service onsite -- I will NEVER stay here again

Great location. Easy walk into the heart of Ali'i Dr. shops and restaurants. Nice room, had everything we needed. Elevator wasn't working, didn't bother us as we were on a lower floor, but those above us didn't have it so easy. We were told the "parts were on order". Hot tub by pool also wasn't working, were going to call in someone to "look at it". Pool was perfect. Would definitely return. Beautiful scenery.

The resort, location, and our condo were all perfect! We had a great vacation! Short walk to shops and restaurants. Next door to a beach park.

Wonderful resort. Lots of hidden gems reveal themselves during your stay. Staff was friendly and professional. Housekeeping services were great. Couldn't be closer to the ocean! Will book again if we are lucky enough to visit again! Thank you Kona Reef Resort!

Pros - Quiet (pool closes at 10pm), convenient location, clean. Cons - Older complex showing its age and wear. Bathrooms are in serious need of updating. Not every room has a view, but then who speeds that much time in their room while in Hawaii.