Vienna Hotel (Kaifeng House Store)

The hotel is in a good location, opposite the shopping mall and surrounded by many local specialty restaurants. The hotel environment is very good, the service is attentive and the facilities are complete.

I have stayed in Vienna many times and booked three rooms in total, but I probably won't dare to stay in a Vienna hotel after staying in this hotel. The first thing that surprised me was that they mixed dirty linens with clean ones. It was so unhygienic. For such a big brand hotel, and with the supervision of Ctrip, the sanitary conditions are shocking. For a tourist city like Kaifeng, the government should pay more attention to the hygiene of hotels and restaurants, but this hotel is obviously not supervised. I don't know if the relevant government departments took kickbacks or for some other reason? I went to the restaurant at 8 o'clock in the morning, and all the cooking stoves were empty. There was nothing to eat. I fried a few eggs myself, but there were no chopsticks. I asked for them many times but they were not brought. Finally, I went to the front desk to find a manager who brought out the chopsticks. They washed them directly without any measures. The water on the chopsticks was still flowing down, and they were given to the guests to use. There were no disposable chopsticks either. The manager was embarrassed and took some oil-absorbing papers to wipe them for me. Moreover, the room price was more than 1,000 yuan. I can understand that you want to make money during holidays. At least you can provide good service and hygiene. I just want to ask, is there any supervision for such businesses that do business with a conscience? The hygiene of the guest rooms is also very poor. The carpet has not been cleaned for a long time. There is a smell. The tiles in the bathroom are cracked everywhere and have not been dealt with. There is also white ash left by the decoration of the corridor, which has not been dealt with for several years. There is no place to park the car. They said that parking was provided, but the parking spaces were full, so I paid for it myself to park outside. Bad review, bad review, bad review. I hope Ctrip can check this kind of hotel well in the future and don't cheat customers again👎

The hotel service is good, and they will prepare souvenirs with great care. However, compared with other cities in Vienna, the rooms are too small, and when the windows in the room are opened, they do not open to the outdoors, but to a closed space.