Yamanakaonsen Ohanami Kyubei

The room is very big, and there is a clear river when you open the window. The food is delicious, the staff is friendly, and the private open-air hot spring is great. I felt very comfortable staying there for the whole day

*It may be easier for people with children to use it, but I would be happy if you could take a look. After reading reviews on multiple sites, I made a reservation for a standard room and meal plan (just under 40,000 yen per night for two people). ``Our goal is to provide what our customers are looking for and help them create happy memories. By staying at our hotel, we hope that you will have a wonderful time and enjoy the conversation with your loved ones. ” was written as an admirable motto. I heard that they also offer suite rooms and anniversary services, so I asked for an optional cake. There were free services (drinks, various experiences, private baths, amenities, etc.), and the lounge was comfortable. As soon as I got on the elevator, I thought, ``Wow, this building really has a sense of history.'' The room also had a slightly musty smell. The bathroom has retro tiles and a distinctive smell, but it didn't bother me as long as I kept the bathroom door closed. Some of the rooms have been renovated, so I was convinced that it was an old inn. I was satisfied with the view of the private bath. There was no glass or anything to cover the eyes, so it had a nice open feel. From now on, I have nothing but regrets. The points of particular concern are summarized below. Honestly, I don't want to pay 40,000 yen for this service and facility. I strongly thought. I have stayed at accommodations with various prices, but even if I had a problem, I was able to get an apology and follow-up at the time, so this is the first time I have felt so uncomfortable. The company responded to the negative reviews in a way that seemed to be serious, but there were also some similar points, which made me wonder if they actually had no intention of changing anything. If they cannot provide even the bare minimum of services, improvements should be made by reducing options, premium rooms, and free services, or by making them completely self-service. It's all half-hearted service with no sense of professionalism. I sincerely hope that even one person will not feel this way.　　　　　Restaurant (dinner) The staff's perfume was so strong that you couldn't smell the food. I can't concentrate on eating because I walk sluggishly or run all the time. They don't care how long you keep them waiting, they don't see customers, and they don't come when you call them. High pressure and miscellaneous cooking explanations. The service is provided all at once from the middle of the process. Hot things are cold and lukewarm. I forgot to offer the dessert, and the flow of the subsequent cake delivery was also different from what was discussed in the meeting. The food was standard and I understood the quality, but other customers also seemed to be uncomfortable with the service.　　Front desk (complaint handling) I informed them of the lack of service at the restaurant, but they said that the front desk does not have anything to do with restaurants or cakes. A customer grabbed the restaurant staff and told them to do something about it. Complaints are handled with a smile.　　　　　　　Restaurant (breakfast)　The overall feel is more than simple. The most important thing, the rice, was so soft that it was just one step away from porridge. The aroma and taste of the miso soup and dashi stock were not good. No mention of drinks.　　　Checkout There was an error in the billed amount. Apologize over the phone on your way home? However, she said, ``I made a mistake with something else...I called on your behalf, so I don't know.I have registered my card, so I can debit it for you.Is that okay?'' I wonder if it was an apology call or a collection call. Why are there so many mistakes?I complained about the above, but it was someone else's problem. I didn't want to make memories like this. I shouldn't have gone. Even if you upgrade the quality of the food or the room, you probably won't be satisfied.