Guest User
October 1, 2024
I had holiday there last week for 6 days. I don't even know where to start with. So first things was that when we arrived at 5 am we waited to check in until 2pm, and for all this 8 hours not even one time none of the staff came to at least offer something to drink, had to go and get it myself all the time. We asked maybe like 20 times about the room what time will get ready, they would just say around 12 or 2 or "we will let you know" lack of English... around 2 pm we asked again and the russian receptionist lady had our key because the room was ready but no one came to tell us. We had leaking in toilet for over 4 days, we asked to be fixed, someone looked up but problem didn't get solved, on the 5th day they fixed it. The bathroom door got locked one time. The telephone in room doesn't have any number how to contact reception. There is no iron in room, you gotta pay extra for this services. Food was not bad but mainly same things every day. Housekeeping went inside room on last day without even knocking. The food court that was supposed to be afternoon snack, only offered greasy burgers every day and even found ant in the chips. Hygiene was totally 0% . It was literally horrible. Staff doesn't care, management is terrible.