Guest User
June 16, 2024
We’ve been to Sueno before a number of years ago, on that occasion, we stayed in the older Golf Hotel and the Deluxe hotel was just recently opened. This time we were a larger group of 8 golfers and non golfers and decided to stay in the Deluxe. There are good and bad things about Sueno Deluxe, and I’ll cover most of them in this review. Firstly, like most hotels in Belek, it’s a very high standard hotel with excellent amenities, it’s worthy of its high star rating. That said, now it’s been open a few years, there are some areas starting to show their age. Our room was a good size and was well appointed, although I believe the storage space could have been a bit better. The bathroom was also a good size and a decent standard, although some of the trim was falling off in the shower cubicle. As we settled in to the holiday, we noticed a recurring pattern of really quite poor service in the main lobby area. The waiters and waitresses seemed to take an absolute age to come by our group to ask if we wanted any drinks, be that coffees or alcoholic drinks. This situation continued for the entire duration of our holiday and was so poor, that on a number of occasions (after waiting around 15-20 minutes) we simply gave up and went to the bar to order. This situation was also very similar in the cafe/cake bar area, where you often waited simply ages for anyone to come by and enquire if you needed anything. The staff also seemed a little bit poorly trained in terms of what beverages were available. I should say that all the staff were always polite, but they could often be found standing at the service bar chatting amongst themselves instead of walking the lobby floor looking after guests. This is an issue of training that needs to be resolved by the hotel management responsible for the lobby area. On the hotel facilities, Sueno has excellent indoor and outdoor pools, they also have an excellent beach area and water slide area for the kids. Be aware however, that every day, they play music in the outdoor pool area with a thumping beat and it’s simply always turned up too loud; I wonder if they have EVER asked guests if that’s what they want. The level of drum beat was simply intolerable and meant that we (my wife and I) ended up spending a lot of our time down at the quieter Golf Hotel. The main buffet restaurant was good and always had a good choice of food, we never ever struggled to find something that suited any of our tastes in our group of 8. We used A la Carte restaurants Italian, Asian and Mexican, the staff were especially good in the Asian restaurant and we used that twice. The service was also sometimes a little bit of a hit and miss in some restaurant areas, however special mention must go to AYSUN, she was simply fantastic. Her level of service was significantly above any other members of staff, and if I were hotel management, I’d be promoting her to train some of the other staff members. One other staff member who also deserves