Guest User
March 1, 2024
Guest Relations service and support from team was commendable, and special thanks to Oksana-Marina and Nelli-Busra through who we communicated via whatsapp during our stay. Every part of the resort is very clean and well maintained including the lovely grounds, pools, beach, public areas and rooms. Our room was upgraded from the one we booked, and this was a thoughtful gesture from the guest relation team. Room were thoroughly cleaned daily, Mini bar was always stocked up daily, and toiletries provided are of a high standard, plus they have a pillow menu for your comfort and choosing. To note the main building is controlled by central system for heating and cooling, which at times could get uncomfortable during the winter season as the room can get a bit hot as central system is set to heating. However, the guest services did their best to change the cooling system on request and were very helpful. The outer buildings have manual control, so should not be an issue. We were offered to move the room, but were well settled in our stay so decided for cooling to just open the balcony and fresh breeze was comforting throughout the night. There lots of facilities here including gym, sauna, jacuzzi, steam, turkish bath and massage rooms. They have heated pools both indoor and outdoors which came in very handy as the main pool was freezing due to the weather this time of the year. The beach was lovely, clean and well maintained. Staff were outstanding, ordered drinks and they were quick to respond, and polite. Round the corner next to the beach was football ground and my lil one really enjoyed some of the activities schedule in late afternoon on the ground. Opposite the ground there was an ice cream / coffee bar which was very handy. The food at the main restaurant (Bellum) was very good, of high quality and presentation. There was loads of variety on offer, and grill station for the meats/fish. The desserts were amazing especially the baklavas, and service from the staff and managers was great throughout. A special mention of Husamettin's service as he really took excellent care of us, made us feel comfortable and was great with my lil one throughout our stay. My lil one only eats certain foods, so guest relation and restaurant service ensured that special meal order was prepared for my lil one, and this really helped us. No ask was too much for them. Also for first couple of days they brought the food for my lil one to the room for free even though it's a chargeable service. Furthermore even though restaurant does not cater for indian cuisine, the chef prepared some very nice indian dishes, and the effort put in is worth of a praise. Thanks to Senior Chef Ali yağız, and the team Turca is a 24/7 al carte restaurant, and was included part of the all inclusive. The restaurant is ok and requires staff to be a bit more attentive. The first time we visited the restaurant we had a good service, but the 2nd time was not so great, as the staff was ju