Marriott's Maui Ocean Club - Lahaina & Napili Towers

Been coming here for many years. Always great. Not so much anymore. Will not be back. terribly crowded. Terrible service. Used to eat in room and bbq. No availability at bbq. No availability at laundry. No availability at poolside. Difficult but possible to park. Room was awful. No hot water. Loud ac. Asked to speak to manager 10 days out of 14. No luck. Stay away. Room was awful, just to make a point. Staff said hard to get room because most of the rooms go to renters not timeshare owners. Makes sense but as owner it hurts.

We stayed at the Maui Ocean Club for one week in the Lahaina building. The room was very nice, beds were comfortable, kitchen was big and we had a washer and dryer in the room. There are dinner specials at the Beachwalk on site. We had the prime rib dinner with garlic mashed potatoes and corn for $39. The portions were large so we had enough for lunch the next day. We also tried to order the BBQ dinner special on a different night but they ran out, so the staff suggested we try the Korean fried chicken special, we are glad we did, it was delicious. We had no problem getting chairs by the pool at 8:30am, probably because this was September; but did observe people saving more chairs than needed, other people could have used the extra lounge and chair. The resort has activities on site. Download the MVC app and you can look up the calendar ahead of your arrival. Staff was friendly and helpful. There was one negative experience. My mother rents an electric scooter each time she visits Hawaii. The company drops it off and she has it upon arrival. This time the resort refused to accept it stating that the renter must be present to receive. She lost a day with the scooter and we had to cut our next day short to be on site to receive the scooter. We understand they instituted this new policy a week before we arrived, just wish we would have known.

The room was very nice. The grounds were great. I was very disappointed when I checked in the front desk didn’t give me any information about the welcome center. I was supposed to go there and get some kind of scratcher card with a chance to win and probably an option to do a timeshare presentation. Along with check in you’re supposed to get an owners card if you have a timeshare to get 10% off at the restaurant and bar at the facility along with about eight or nine others close by. . You’re also supposed to have an option to buy a wristband that you can wear that’s plastic and very nice. It’s basically a key to your room. I asked the gal at check in what it was and she said it’s a key to get pool towels, but you get one when you go to the pool . At the pool, it was a throwaway paper wristband and I found out from someone in the pool what it was so I ended up going back to the front desk and buying something that they should’ve sold me when I arrived . none of that was presented to me . The main issue is that they told me about this welcome center the day before I was leaving . Once I went to the welcome center I found out about a few things along with the owners card. I was pretty irritated. I spent $1100 at the hotel and I was supposed to get 10% off, but they would not give it to me because I didn’t present it at the time I purchased drinks and food at both restaurants which the owners card was supposed to apply 10% off . I definitely would’ve done it had I have known. I felt like that was a front desk issue. They’re not consistent with everybody. They also said someone was supposed to call me and ask me in my room to go to the welcome center, nobody did. I did contact the front desk and ask them to take the 10% off which all owners are supposed to get anyway and they refused to do it. everything was smooth except for they’re not consistent so you pretty much know what you’re doing when you get there so that you can take advantage of everything they have. Also, they told me that they were short staffed so they don’t have anybody that calls you before you come to ask any preferences or if you’d like to do a timeshare presentation etc. I had to call the front desk about a week before I came and that’s what they told me that they’re understaffed and they don’t call anybody. I was also disappointed because the card had about nine other restaurants on it and I ate at five of them and I bought everything I was supposed to buy to get the discount like free appetizers or dessert. I ended up buying appetizers and dessert how I have had the card when I arrived or at least a couple days after I would’ve been able to use it so not only did I lose the money at the hotel I lost, quite a bit of money at the restaurants that I ate at that were on the card . Least they could do is take the 10% off at the hotel since I missed the discount at the other restaurants.

We were in a 3 bedroom at the Napili tower, ground floor which initially frustrated me, but worked out beautifully. Easy access to the pool, bar, grills and beach without waiting on elevators. The views were a bit obstructed, but the convenience was worth the trade off. The kitchen is well equipped for most of your cooking and grilling needs, though the ice maker didn’t work very well. We had a maintenance issue with the AC, but it was promptly fixed when we called for help. Parking was easy and the pool bar cocktails were tasty. Starbucks on property is a big bonus, though you can make coffee in your room. The only thing that surprised me was hearing guests from the Hyatt next-door are at the pool, stating that because of the construction going on at their property, they were directed to come here as one of their options. As a presidential owner of 2 weeks here, I am more than a little surprised by this revelation. It explains the limited pool chairs that are available. We have had a wonderful time though and everyone is happy we came.

When searching be for a hotel on Maui, I was a bit apprehensive as the reviews that I found for this location weren’t great. I unfortunately resolved myself to assuming that I just wouldn’t have a good time. Let me tell you. Sometimes you have to take a chance and experience things for yourself. The property is beautiful with grade A views of the ocean. My room seems to be part of the vacation club and comes complete with a kitchenette. So loved it. There are three separate pools and hot tubs as well. Would definitely come again.

Suites were spacious, clean, and comfortable. Although I missed having a full kitchen, our family had a great experience! We loved every moment, and staff was super nice and helpful! The swimming pools were so nice, and we enjoyed them during the day and evening time. The week was a gift to us, and we couldn’t have been more thankful for a wonderful week!