The Fern Leo Resort & Club - Junagadh, Gujarat

I will start with positives Rooms 5 Star too good Property location 5 Star too good Swimming pool 5 Star too good TWIST is here Common washroom area too bad smell even washroom area of swimming pool too bad smell Bathroom Room No.207 Water logging due to tiles surface issue STAFF - Total rudeness. no helpfulness, attitude at its worst. even roadside dhaba waiters / worker give respect and value customers. GM was not reachable from 7:30 in evening till morning 11:30(approx) No staff was ready to take any responsibility. No proper response except security guard at Glass door. Even security at main gate not interested to help in where to park car at night while we came back from dinner at different restaurant. Pathetic rules of hotel about meal plans like when you check in you can opt for meal plan later you can't also we wanted to book directly we called 3 times but call was not picked up so we booked through agoda. We paid including breakfast 5800/- + amount but due to some technical issue at agoda end it didn't shown up in voucher so these people was not ready to listen anything and we left without breakfast. booking was done from my wife's phone so booking Id was with her and she was getting ready in room. Asked reception person to provide booking id not ready to give booking id and when forced they provided wrong booking ID. I stayed / experienced many 5 stars like hawthron, taj, oberoi, laxmi vilas, ramada etc but never had such a bad experience. This is just a called 5star. Attitude of staff is not even near to road side dhaba. Highly pathetic. GM was also like when I said him on whatsapp that even you are not replying to message what can we expect from staff. then GM called me when I was on the way to my hometown. Totally wasted 5800/-+ and totally unwanted and nightmare experience.. I would have stayed in budget hotel then it must be much much better.

We are Going to junagadh for the first time we were not sure on our stay over there... One of my friend suggested me this resort After searching on internet and checking the reviews we decided to hit this resort I was little skeptical about the resort cause I had some real bad experiences with previous resorts in other places However after spending 2 days in the resort I can say this was the best experience we all had...this is a must visit property.....This property is serene and very peaceful.. very friendly staff who are always ready to help... i recommend everyone to experience this resort and peaceful atmosphere all around....The hospitality is too good... Anything you ask for they would come with an answer" Sir NO PROBLEM!!!!!). That was the best part. Special thanks to housekeeping staff Mr Sanjay,rishu,Najar for the amazing for make our memories....

The Overall experience of property was excellent. The rooms of the property were very clean. The staff was very kind, polite and Co-operative. In Restaurant Mr. Shiva & rajesh was very helpful and co-operative. The breakfast and Dinner we had taken there It was so tasty and hygiene.

Great hotel with efficient staff. The room allocated to us was very good. Services provided by the staff at the reception and restaurant was very efficient. Restaurant provided us with great service, the staff sorry can't remember the names were very friendly and provided us with what we required.

The Overall experience of property was excellent. The rooms of the property were very clean. The staff was very kind, polite and Co-operative. In Restaurant Mr.Shiva was very helpful and co-operative. The breakfast and Dinner we had taken there It was so tasty and hygiene.

The whole experience from booking till checkout was terrible. The room, the service, billing, checkout name whatever and it was horrible experience. Due to rains I was forced to stay else I would have changed the hotel on the first day itself