Bellevue Sarovar Premiere Junagadh

We had a dine in experience which was excellent. Lovely ambiance, staff was very polite and dedicated. Food was fresh, yummy and great quantity with quality. The staff was so nice. Loved the ambiance and seating. Portion was great. Loved it.

Extremely poor customer service from all staff. The only member of staff who was helpful and courteous was the Concierge ***. - Breakfast - mediocre selection of food- floor was covered in food (saw staff wiping tables by swiping leftover food from table to floor) and staff just wandering about, couldn’t care less about offering any help or service. If you ordered food, it never came, so you had to eat only what was out. - Fridge in the room was not working and was not stocked with anything- when we asked staff, they claimed it’s a ‘room temperature’ fridge - Reception- no welcome or smile, we asked for a taxi to take us to the train station and were told they didn’t have any taxis, we should stand outside and call a rickshaw - we had 6 bags! Saw other people make simple requests like what time does a local attraction open, saw staff give the most ridiculous reply. Most other guests were just as fed up as us. - bathroom- the most stupid sink design ever seen, leaving water flowing towards you, also crawling with tiny insects- I took a picture of this. Also found pieces of broken glass. - everytime our room was cleaned, the towels were not replaced, so I had to keep calling housekeeping to request towels when I returned to the room - swimming pool- completely unusable, only pigeons and their droppings visible all over the pool - Room- specifically asked for a good room because I was going to be working from the hotel room- but was given a room directly underneath the gym where I was disturbed everytime someone was walking or running on the treadmill. Overall the room itself was comfortable with a nice view, and location was good, but very poor management and training have left this hotel with a 1* service

This is my first visit and that was very good and all members was very humble and polite so special thanks to front office team members (Ravi Manager and Khushboo lady) and restaurant members (Nikita and labani). Definitely we will come again with family. Keep it up Thanks!!

Thank u for woww welcoming n sachh nice staff special thanks to naresh ji sachh warm .. Food test 5 star.. clean n fresh food.. the hotel ambiance, charaterizid by elegant interior and a serene atmosphere all contribute to the hotel perceived excellent value… n yes its prime location

Stay was very gud and the staff is also so couteous and ambience is great overall a very good experience....................................................................................................................

The hotel stay was superb ambience was too good staff is very courteous and Ms. Afrin and Mr. Shiv and Mr. Vikas they are very humble and polite and rooms is coozy pool was awesome and clean overall experience is excellent...................