Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru) Reviews

Pleasant stay for 1 night stay. Cleanliness is tip top. Will definitely stay again. Nearby shopping mall and eateries.

The cleanliness is acceptable. But the room I stay I can hear the water sound from the level above me clearly, and the roof got the water stain. Location is near to Singapore custom

It was a pleasant stay. The apartment is clean and comfy. Had a great view facing the city. Came with complimentary drinks and light snacks in the room. Rather well equipped for basic pantry usage including microwave and a stove. Big fridge. Living room has modern and functional TV. Breakfast was decent. Also surprised they provided a tea break which we missed due to our itinerary. All basic toiletries provided. No complaint. Highly recommended and will come back.

Overall a Nice place to stay, but can do abit of improvement on to replacing the spoiled bidet in master bedroom. The WiFi connection weak, add more TV channels, eg. HBO, etc...

This is our first time we stayed over here for 4 Days & 3 Nights for our November StayCation in Johor Bahru. We are happy that the space for the bedroom and living room is huge and spacious. We didn't really make full use of the facilities as most of the time, we are enjoying the comfort inside the hotel room. We literally enjoyed our stay very much. It's easy to get to makan venues and shopping is just directly opposite Transportation is also accessible too. The hotel lobby could have been more spacious to accommodate more space for hotel guest and with better air conditioning please. And safely for hotel guest as we have realised that we do not need to tap the hotel card to reach the hotel room when we board the lift. Other than that, we are happy and have enjoyed our days of stay throughout the StayCation period. Thank you for having us over here. We will consider to be back for our next StayCation once again.

Love how spacious and beautiful the entire suite is. It's an apartment by itself with kitchen, 2 bathrooms and very comfortable rooms. Location wise is superb, just across the road from Komtar JBCC and Haidilao just right below.

The accom is walking distance from custom, easy checkin and room is clean. Will book again for staycation.

No body soap in master toilet and toilet drainage very smelly...ants at living room

The hotel is located conveniently across Komtar in JB. Just a short walk from the CIQ Complex, with a 24-hour convenient store below and HDL hotpot which is open till 5am.

Awesome location v clean great service 👍🏼 👏 will book again

Booking no. *********** I am writing this message with great disappointment to express my dissatisfaction with my recent stay at your hotel. The experience left me extremely frustrated and angry. As shown in the attached email, at 10 PM during my stay in a two-bedroom suite, the bathroom in the master bedroom started leaking extensively. I made three phone calls to your front desk, and each time I was told that someone would be sent up immediately to address the issue. However, I waited for 25 minutes with no response. It was only after I personally went down to the front desk to inquire that someone began contacting the maintenance manager using a mobile phone. Approximately 15 minutes later, someone finally arrived to fix the bathroom ceiling. I was staying with my 70-year-old parents and my 9-year-old child, and after nearly 40 minutes of waiting in the middle of the night, I repeatedly requested a room change for us to rest, given the late hour. After another 15 minutes, we were finally assigned a similar room type. When we moved from room 3302 to 2902, we were informed that the keys to the other bedroom and bathroom could not be found. After more than an hour of waiting and waiting, it was not until 1 AM that my family could finally rest. This was an extremely terrible experience.The next morning at checkout, I discussed this issue with the on-duty manager and requested a resolution and compensation plan. The on-duty manager promised to get back to me as soon as possible. It has now been five days, and I am still waiting for your response.I urge you to address this matter urgently and provide a satisfactory resolution.

Next to Amari, next to 7 Eleven, walking distance to HDL, Komtar, City Square. Room size is extremely big with a kitchen. Will be back !

Very happy with the room service. Thank you for the birthday surprise. I am so blessed. Kind gesture of hotel.

Best hotel that I ever stayed in JB. It’s always booked out because the location is so good, just above haidilao and just a short walk away from the customs! Clean amenities and big rooms with living room area. Love the huge toilet and dressing as well.