Our super short vacation were welcomed by the infestation of cockroaches roaming from the kitchen top, toilet and bed. And the stinks in the toilet. The staff said they will send room service to spray the pests away, but we do not accept this as we had babies with us. However, the staff managed to get us another room, which they intially said there were no more rooms available, but was surprised again with faulty aircon in the bedroom. Even after the technician came to rectify, the aircon was still not cold . At this point, as everyone were tired which is at 10-11pm, with babies, the family in the faulty aircon room decided to bunk in with the other room. When we informed the staff during checky out that we did not utilise the faulty aircon room, although they apologised, but there were no mention of refund till I bring it up to him, which he said will investigate the matter with the technician and management and will update us. By the way, we had booked total of 4 rooms but one of the room had not been utilised. We were frustated by this unforgettable experience.