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Hallmark Regency Hotel - Johor Bahru
4/570 Reviews

Hallmark Regency Hotel - Johor Bahru

City Center of Johor Bahru Johor Bahru|0.03km from Erican English School
The check -in was regular and un eventful, but not very informed as to what we were getting for a room. We made our booking on booking.com however th room 208 that we walked into after check- in was nothing like the visual we saw online when we booked the room. The image online was a bright carpeted room with a large window, a queen sized bed with white clean linen. Room 208 was dark, had no windows, the phone did not work and there was a big patch of mold on the bathroom ceiling. We had to go back down to the front desk as the phone was not working so could not call down. Once at the front desk, I explained that the room we booked had a window, and we need to have a window. There was no apology for trying to put us in a room with no windows. The front desk lady explained that the only other room still available with a window has 2 beds not the one bed we booked. We did not have a choice, so we accepted the room with 2 beds. It was pass check in time, so there was not much rooms to offer. We were happy that we were able to get a new room available. Room 103, was better there was a window, but no carpet, room was one of 2 connection rooms, bathroom was clear of mold on the ceiling and good that the phone works and there was a bidet in the toilet and a rain shower too. We watched some CNA news in the afternoon but once we returned to the room at 10pm, there was no sound on the cna channel. We called down and were told it's the channel issue, I explained that there must be another channel in English not just CNA. We were told engineering has gone back for the day and will be back in the morning. I insisted and the lady informed that someone will come after 11pm to help, I said okay. The gentleman that came after 11pm, was helpful, he tuned channel 5, so that we could watch it and explained that cna is not working as its the channel issue. This was the best service provided to us on this visit.
Crystal Crown Hotel JB
3.9/51064 Reviews

Crystal Crown Hotel JB

City Center of Johor Bahru Johor Bahru|0.75km from Erican English School
Dear Crystal Crown Management Team, First of all, I would like to thank you for the hospitality during this period. To begin with, I have a brother who is currently serving quarantine at Hotel Ramada, so I know exactly what are the two hotels offering and its differences. Nevertheless, my stay with Crystal Crown has been a decent one which I am grateful for. I will also be honest with you that there are quite number of areas which need to be improved, not only for the wellbeing of the next batch of guests, but also for the benefit of your staff members. Hence, I would like to provide some constructive suggestions. 1) Communications a) Clarity on the rules of food / items delivery. The RELA briefed us on the arrival day, but it was unclear as we were seated outdoor. A suggestion is to include pictures in your document. See the attached photo for illustration. Besides pasting the rules at the entrance, you could also print it out in black and white for every room, together with the welcome letter. I believe that once the rules are spelled out clearly, the guests will manage their expectations accordingly. b) Distribute the 14 days necessities (e.g. mineral waters, trash bag, toiletries) at one shot. This is also a good practice of Hotel Ramada. Not only the guests can ration the items based on their needs, it also saves your hotel staff the trouble of attending to the needs of the guests at all time. c) Discontinue the whatsapp group. I understand the intention of setting up the group is for emergency purpose. But we all clearly know that this is not the case. Unfortunately, the chat group becomes a platform of all sorts of stuff: from requesting the daily necessities, clarifying the same delivery rules, asking the staff to pick up and send food / items, to spamming the group of 198 people with complaints and feud, or even turning the group into personal chat room. I believe once point a) & b) are sorted out, there is less need to use the whatsapp group as the main channel of communication. We can always use the phone in our room to call the front desk for additional requests or attend to emergency matters. Respecting the guests’ privacy is very much appreciated. 2) Dietary Preferences a) Make the effort to collect guests’ dietary needs and be committed to attend to it. This is a basic etiquette and fundamentals of the hospitality industries. Peanut and seafood allergies can be severe and deadly. The health of people with medical conditions (e.g. diabetes) could be affected. Not to mention the vulnerable such as the elderly, young children and pregnant women. We are human after all, hence the importance of mutual respect – treat the guests the way you want to be treated. b) Look after the well-being of the vegetarians. I would like to speak up for the vegetarians, especially those who practise strict vegetarianism. They cannot to take onions, garlic, chives, green onions and leeks, as it cause anger and desi

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Top rated hotels in Johor Bahru

Searching for hotels near Erican English School? Compare room rates and reviews to find your ideal stay.
Ais-Kacang Sweet Home Pinnacle Tower
4/56 Reviews
City Center of Johor Bahru
Located 5mins away from KSL city. Swimming pool is nice, playground at the same level. 3 bedroom apartment very big, nice city view, unblocked.
KSL Hotel & Resort - Apartment
3.7/512 Reviews
City Center of Johor Bahru
We rented the apartment A with private pool. Nice apartment although the master bedroom & master toilet stink really bad. Luckily the other 2 rooms don’t stink. The pool is nice to have. Boys had fun! It’s also just next door to the shopping mall & cinema!!!
Pinnacle Tower Johor Bahru
4.6/56 Reviews
City Center of Johor Bahru
The apartment has three bedrooms, two living rooms and two bathrooms. It is quite large and equipped with refrigerators, washing machines and kitchen utensils. Each room has air conditioning. It is suitable for family travel with the elderly and children. It can accommodate six to seven people. It is a great experience.
KSL D’Esplanade Apartment by SC Homestay
4.6/547 Reviews
City Center of Johor Bahru
Stayed here for the second time in a different apartment. Both stays were enjoyable. The hotel is conveniently located next to KSL, just a 3-minute walk away. Extending for an extra night was easy and the response was prompt. Overall, a satisfying experience..
Hallmark Regency Hotel - Johor Bahru
4/570 Reviews
City Center of Johor Bahru
The check -in was regular and un eventful, but not very informed as to what we were getting for a room. We made our booking on booking.com however th room 208 that we walked into after check- in was nothing like the visual we saw online when we booked the room. The image online was a bright carpeted room with a large window, a queen sized bed with white clean linen. Room 208 was dark, had no windows, the phone did not work and there was a big patch of mold on the bathroom ceiling. We had to go back down to the front desk as the phone was not working so could not call down. Once at the front desk, I explained that the room we booked had a window, and we need to have a window. There was no apology for trying to put us in a room with no windows. The front desk lady explained that the only other room still available with a window has 2 beds not the one bed we booked. We did not have a choice, so we accepted the room with 2 beds. It was pass check in time, so there was not much rooms to offer. We were happy that we were able to get a new room available. Room 103, was better there was a window, but no carpet, room was one of 2 connection rooms, bathroom was clear of mold on the ceiling and good that the phone works and there was a bidet in the toilet and a rain shower too. We watched some CNA news in the afternoon but once we returned to the room at 10pm, there was no sound on the cna channel. We called down and were told it's the channel issue, I explained that there must be another channel in English not just CNA. We were told engineering has gone back for the day and will be back in the morning. I insisted and the lady informed that someone will come after 11pm to help, I said okay. The gentleman that came after 11pm, was helpful, he tuned channel 5, so that we could watch it and explained that cna is not working as its the channel issue. This was the best service provided to us on this visit.
Grand Paragon Hotel Johor Bahru
4.2/5861 Reviews
City Center of Johor Bahru
We been here for few times. This time when we checked in, we met Receptionist name, Ms Nor Ashikin. She's grumpy, not friendly and has no eye contact. When we ask questions she didn't give eye contact. We wanna to inform her that we book 2 different booking, one with Trip.com and the other booking is directly to the hotel, due to rooms available at trip.com. Through our explanation, she didn't give us any eye contact. We have to ask again what we need to do. With her eyes looking at the screen, she told us tomorrow come down again with the key. That's all, so the next day we meet Ms Natasha, she was so friendly and helpful. We found out that Ms Nor Ashikin missed out our requirements. Ms Natasha helped us up. For Ms Natasha I will give 5 star but for Nor Ashikin, I'll give one star. Overall we love our stay here and will definitely come back but we hope we won't come across Ms Nor Ashikin. Not only to us, she was very hostile towards other guests too. The management needs to do something about her hostile attitude towards the Guest especially.

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