Hotels Near Dataran UTM in Johor Bahru

Hotel check in and out procedure was fast. Staff was friendly and accommodating. Tried their sahur buffet and would prefer if there were more variety (I.e., omelette, porridge, western stations). It was mainly breads and rice dishes which I personally felt did not justify the higher price point than normal breakfast buffets which had more variety. View from my room was great with acres of plantation fields. There were also a decent amount of shops nearby (I.e., dobi/laundry, convenience stores, kedai runcit, kfc nearby).

Nothing to complaint about the location. Plenty of beauty services and food. Counter service is normal. Nothing to complaint nor praise. We bookes the premier room on level 27 in Tower 1. The lift take forever to come and due to that it is always crowded. The sink in the room is choked. Just a simple brush teeth session would cause the water level to keep rising to the brim of the sink. Wall paper is peeling on the bed head. Desk phone is covered with dust. Lots of patches on the room wall below the tv. Just wondering if it is so hard to fix all these unsightly areas to allow guest to have a very comfortable stay? We didnt bother to call the hotel to fix the sink since we are staying 1night. But cleaner would have noticed it during cleaning. There is also menses stain on the bedsheet. Is tiny spot but very noticeable on a white sheet. The table leg is spoilt. I am not sure if I would be back again. Maybe or maybe not.

Dear Crystal Crown Management Team, First of all, I would like to thank you for the hospitality during this period. To begin with, I have a brother who is currently serving quarantine at Hotel Ramada, so I know exactly what are the two hotels offering and its differences. Nevertheless, my stay with Crystal Crown has been a decent one which I am grateful for. I will also be honest with you that there are quite number of areas which need to be improved, not only for the wellbeing of the next batch of guests, but also for the benefit of your staff members. Hence, I would like to provide some constructive suggestions. 1) Communications a) Clarity on the rules of food / items delivery. The RELA briefed us on the arrival day, but it was unclear as we were seated outdoor. A suggestion is to include pictures in your document. See the attached photo for illustration. Besides pasting the rules at the entrance, you could also print it out in black and white for every room, together with the welcome letter. I believe that once the rules are spelled out clearly, the guests will manage their expectations accordingly. b) Distribute the 14 days necessities (e.g. mineral waters, trash bag, toiletries) at one shot. This is also a good practice of Hotel Ramada. Not only the guests can ration the items based on their needs, it also saves your hotel staff the trouble of attending to the needs of the guests at all time. c) Discontinue the whatsapp group. I understand the intention of setting up the group is for emergency purpose. But we all clearly know that this is not the case. Unfortunately, the chat group becomes a platform of all sorts of stuff: from requesting the daily necessities, clarifying the same delivery rules, asking the staff to pick up and send food / items, to spamming the group of 198 people with complaints and feud, or even turning the group into personal chat room. I believe once point a) & b) are sorted out, there is less need to use the whatsapp group as the main channel of communication. We can always use the phone in our room to call the front desk for additional requests or attend to emergency matters. Respecting the guests’ privacy is very much appreciated. 2) Dietary Preferences a) Make the effort to collect guests’ dietary needs and be committed to attend to it. This is a basic etiquette and fundamentals of the hospitality industries. Peanut and seafood allergies can be severe and deadly. The health of people with medical conditions (e.g. diabetes) could be affected. Not to mention the vulnerable such as the elderly, young children and pregnant women. We are human after all, hence the importance of mutual respect – treat the guests the way you want to be treated. b) Look after the well-being of the vegetarians. I would like to speak up for the vegetarians, especially those who practise strict vegetarianism. They cannot to take onions, garlic, chives, green onions and leeks, as it cause anger and desi

Love the people at the front desk, they are always so happy and friendly. Check-in took a bit longer than usual but the staff were very apologetic. I stayed in the Urban room at level 12 facing the highway and river. To my surprise it was rather quiet I can’t really hear the traffic. Morning breakfast at level 6 was pretty crowded. The next morning I just went down earlier and it was great. The girls at breakfast were always happy to welcome us… keep it up 👍

My always go to hotel at jb. Convenient location, clean room , comfortable bed. This time round they even upgraded me to executive room. As always this hotel makes us feel safe. And the hotel staffs are friendly and kind. Will come back again when I’m staying in jb.

It was fine for a day. There’s a lot of eateries af that stretch. Also theres malls nearby, super convenient. Also theres free snacks at the lobby and you can replenish your water too.

For a solo traveller, this space is small but good enough. Clean. They have hair dryer, toothbrush, towel and hangers. Hot n cold water, strong fixed showerhead. Very friendly receptionist. Would be good to provide slippers. And pillow can be better! Nearby nasi lemak hantu, starter cafe, waffle delight and mamalicious kueh are good!

Everyone in my group loved it. My kids loved it so much. Clean, spacious. We arrived late but they were very accommodating with the set up of the extra bed. My only gripe was there's no extra key card so while the kids were resting in the room, I had to ask for assistance from front desk to help me get into my room. N I ran alot of errands 😂 but the staff were very nice. Aircon wasn't very cold for a new hotel wish we could have increase the speed of the ceiling fan.

Quite a nice and cozy stay. Be warned that the link way bridge from CIQ to princess cove is unfinished, there’s no lift so my friend and I had to lug our luggage down and then up 3 sets of staircases at the construction area. It was very tiring. Also the room had cockroaches when we arrived but my friend was able to catch and kill them. The bathroom does feel grimy after a few days so I would have appreciated an option to pay extra for cleaning. However, the location was great. There’s a pool and gym, though the mall is unfinished it has Jaya Grocer, so my friend and I could cook in the apartment etc. though I’d recommended washing everything before use because there were some grimy stuff on the utensils. Grab rides are quite affordable to other places like cafes too, and there’s security guards. So all in all quite worth for the price.

Arrived at the hotel at 4pm and check in process was smooth. Given bag of remote control tv and aircond. Wifi was good. Put deposit rm50. Room smell good bedsheet was clean. But the bathroom door cannot close. But its okay because i just stay for one night. The aircond was good but i dont know how to use the tv 🤣. Many mamak restaurant nearby and close to AEON. Checkout process smooth and return deposit. Tq to receiptionist.