Guest User
April 11, 2024
We had a last minute family health emergency that we had to fly to TN for. Upon arrival we entered into the area where there was just the front desk with the associate. We were given our room number #409. We got to our room and when opening the door we were hit with an overwhelming smoke smell. The floors were all sticky and the sheets had hair all over them and a large blood stain. We immediately went back down stairs and were given another room, #124. This room was not any better. There was mold along the baseboards, rust inside and outside of the microwave, toilet broken at the base with mold, cold/luke warm shower, missing all the cupboards, stove hood full of grease and dripping, mold all along the stove edges, tv didn't work, cockroaches, 2 flat pillows etc! When staff was informed about the issues they said there were no more pillows to give out and if you stay you pay..... Why not leave you ask? Well this was a very last minute trip to see a dying parent and we could not afford to leave and book at another hotel! We called Choice Corp who owns the hotel and they told us they would refund our stay once we checked out of the hotel. It so far it has been a COMPLETE HASSLE and battle without a refund!!! We would have NEVER booked this hotel but when Googling, it showed 4 stars!!!!! What a LIE!!! Should have used Yelp! DO NOT STAY at the hotel!