Popular Marriott Hotels in Johannesburg

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Johannesburg Marriott Hotel Melrose Arch

Johannesburg Marriott Hotel Melrose Arch

4.3/563 Reviews
On Saturday 16 Dec 2023 my entire family decided to go to The Marriot for breakfast and we planned on using our Prokard to qualify for their dining discount. We have been to the Marriot on numerous occasions over the last 4 years and we had no problems using our Prokard and getting the applicable dining discount. Tembi the restaurant manager stopped us all at the entrance of the restaurant and was adamant that we couldn't use our prokard ....then it was an excuse that there were no tables available when there were plenty available. Her attitude was disgusting and made excuse after excuse......another being that The Marriot is a new hotel and that they were still finding their feet which was not true. My family was so upset with the backwards and forward arguing that we did not enjoy our breakfast which was meant to be a family outing. I also overheard other guests complaining about not being able to use the Prokard ......she also told us that it cannot be used over the holidays.......she made so many contradictory excuses. I had called on the Monday before (11 Dec ) and spoke to Daniel ( the services manager ) and he confirmed that all the benefits for dining is as per all Marriot hotels and that we are welcome to come on the Saturday. I spoke to Daniel on Monday ( 18 Dec) to complain of what we experienced on Saturday and he passed it onto Razeen ( another manager) who didn't have the decency to call me with an apology and confirm what the rules are wrt Prokard benefits. My advice to Prokard members ......keep away from The Marriot as they are not so professional and sophisticated as they profess to be and rather patronize the other Protea hotels. Pat Naidoo 0832527347

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